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Lender DetailsVanquis Banking Group plc
Credit Card Provider

Vanquis Banking Group plc

Also known as: Vanquis Bank; Moneybarn; Snoop

Vanquis Banking Group plc is the holding company for a group of specialist consumer finance businesses. It is a publicly listed company on the London Stock Exchange. The group includes Vanquis Bank (credit cards and personal loans for non-standard credit customers), Moneybarn (vehicle finance for customers with poor credit), and the Snoop money management app.

Vanquis Banking Group brings together businesses focused on providing financial products to customers who are underserved by mainstream banks. These are customers with limited credit histories, previous financial difficulties, or other factors that make accessing standard financial products harder.

As a holding company, Vanquis Banking Group plc itself does not deal directly with retail customers. Products are offered through its subsidiary companies. If you have a credit card or loan from Vanquis Bank, or vehicle finance from Moneybarn, those are the entities to contact for specific queries.

Vanquis Banking Group plc is listed on the London Stock Exchange. Its subsidiaries — Vanquis Bank and Moneybarn — are individually regulated by the Financial Conduct Authority and, in the case of Vanquis Bank, also the Prudential Regulation Authority.

For product-specific queries, contact Vanquis Bank at vanquis.co.uk or Moneybarn at moneybarn.com. Free debt advice is available from StepChange on 0800 138 1111 or National Debtline on 0808 808 4000.

Quick summary

Company typeCredit Card Provider
Trading namesVanquis Bank; Moneybarn; Snoop
FCA Firm Ref (FRN)221156 (Vanquis Bank Limited); Vanquis Banking Group plc is the listed holding company — not itself a separately FCA-regulated firm
FCA statusVanquis Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (FRN 221156)
Companies House no.00668987 (Vanquis Banking Group plc); 02558509 (Vanquis Bank Limited); 02766324 (Moneybarn Limited)
Company statusActive. Listed on the London Stock Exchange (ticker: VANQ). Group serves over 1.7 million UK customers.
Parent companyVanquis Banking Group plc is the listed holding company (formerly Provident Financial Group plc). No external parent.
Date last checked2026-06-05

Always verify this information directly with the company, the FCA Register and Companies House before relying on it.

General guidance only. Information on this page is for general reference. Ask Fin does not provide regulated financial, debt, legal or tax advice. Fields marked “Not verified” have not been independently confirmed.

Why someone might search for Vanquis Banking Group plc

Card balance or statement
Missed payment
Default notice received
Credit limit query
Persistent debt concern
Section 75 dispute
Complaint
Debt sold to a collector

Before you contact Vanquis Banking Group plc

  • 1Check the company name and any trading names carefully.
  • 2Verify the company on the FCA Register at register.fca.org.uk before sharing personal or financial details.
  • 3Check the Companies House record if relevant.
  • 4Do not share payment card or bank details unless you are certain you are dealing with the real company.
  • 5Keep copies of all letters, emails, screenshots and payment records.
  • 6If you are unsure or under financial pressure, get free debt advice before taking action.

Questions worth asking

These are general questions that may be relevant to your situation. They are not personalised advice.

  • ?What is my current balance and how is interest calculated?
  • ?What are my repayment options?
  • ?Can I have a full statement of account?
  • ?What happens if I miss a payment?
  • ?How do I make a formal complaint?
  • ?Has my account been passed to or sold to a third party?
  • ?Are there any payment support or breathing space options available?

Contact details

PhoneNot verified (see website)
EmailNot verified (via website contact forms)
Registered address1 Godwin Street, Bradford, BD1 2SU (group holding company); Vanquis Bank Limited registered address: Fairburn House, 5 Godwin Street, Bradford, BD1 2AH
Customer contact addressSee vanquis.co.uk for product-specific contacts

Always use contact details from Vanquis Banking Group plc’s official website ↗ or the FCA Register — not from unexpected letters or messages.

Regulatory and company information

FCA Firm Reference Number221156 (Vanquis Bank Limited); Vanquis Banking Group plc is the listed holding company — not itself a separately FCA-regulated firm
FCA statusVanquis Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (FRN 221156). Moneybarn Limited is separately FCA-regulated.
Companies House number00668987 (Vanquis Banking Group plc); 02558509 (Vanquis Bank Limited); 02766324 (Moneybarn Limited)
Company statusActive. Listed on the London Stock Exchange (ticker: VANQ). Group serves over 1.7 million UK customers.
Parent companyVanquis Banking Group plc is the listed holding company (formerly Provident Financial Group plc). No external parent.

Useful official links

What they do

Main products and services

Credit cards (Vanquis Bank); Personal loans (Vanquis Bank); Vehicle finance / hire purchase (Moneybarn); Money management / smart budgeting app (Snoop); Savings accounts (via Snoop platform)

Trading names and group notes

Formerly Provident Financial Group plc; rebranded following sale of home credit division (Provident). Snoop acquired August 2023. Moneybarn acquired 2014. Note: 'Moneything' referenced in the task brief does not appear to be a trading name of this group — this was likely a reference to Moneybarn or Snoop.

Reviews and public sentiment

Review scores are third-party public indicators only. They are not proof of FCA compliance, product quality, or suitability for your circumstances.

Trustpilot

4.4

Approximately 42,872 (Vanquis Bank brand, vanquis.co.uk, as of May 2026) reviews

Other review sources

Reviewed on Smart Money People and Fairer Finance.

Overall public sentiment

Positive on Trustpilot (Excellent rating). Customers generally positive about accessibility of credit for those with impaired histories. Some negative reviews around interest rates and customer service for complex queries.

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Common questions about Vanquis Banking Group plc

Is Vanquis Banking Group plc FCA authorised?+
Check the FCA Register at register.fca.org.uk using the FCA Firm Reference Number (FRN) listed on this page. Always verify directly from official sources.
How do I contact Vanquis Banking Group plc?+
Contact details are listed on this page where verified. Always use contact details from the company's official website or the FCA Register rather than details found in unexpected letters or texts.
How do I make a complaint to Vanquis Banking Group plc?+
Start with the company's formal complaints process. If unresolved, the Financial Ombudsman Service (financial-ombudsman.org.uk) may be able to help, depending on the type of complaint.
What should I do if I cannot afford repayments?+
Contact the company as soon as possible. If you are struggling with payments or under financial pressure, free regulated debt advice is available from StepChange (0800 138 1111), National Debtline (0808 808 4000) and Citizens Advice (0800 144 8848).
Where can I get free help?+
If you are struggling with payments or under financial pressure, free regulated debt advice is available from StepChange (0800 138 1111), National Debtline (0808 808 4000) and Citizens Advice (0800 144 8848).

Answers are general guidance only. Rules and procedures may change. Always verify with the company or a qualified adviser.

Related guides and resources

Sources and date checks

Other Credit Card Provider companies

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