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Lender DetailsCapital One (Europe) plc
Credit Card Provider

Capital One (Europe) plc

Also known as: Capital One UK; Ocean Credit Card (historical)

Capital One Europe plc is the UK subsidiary of Capital One, one of the largest credit card companies in the United States. In the UK, it focuses on providing credit cards, primarily to customers who are building or rebuilding their credit history.

Capital One's UK credit cards are often marketed at people who have a limited credit file, a low credit score, or who have had credit problems in the past. Interest rates tend to be higher than those offered by mainstream card providers, reflecting the higher risk involved in lending to customers with lower credit scores.

The cards typically have lower initial credit limits, which can be increased over time if the customer manages the card responsibly — making regular payments and staying within the credit limit. This makes them a tool that some people use to demonstrate they can borrow and repay reliably, with the aim of improving their credit rating over time.

Capital One's credit cards do not usually offer rewards or cashback schemes. They are straightforward borrowing products intended primarily for credit-building purposes.

If you hold a Capital One credit card and need to contact them, details are available on their website at capitalone.co.uk. Their registered address is Capital One, Trent House, Station Street, Nottingham, NG2 3HX. Capital One Europe plc is authorised and regulated by the Financial Conduct Authority.

If you are finding it difficult to keep up with repayments on a Capital One card, contact their customer service team to discuss your options. Free debt advice is available from StepChange, National Debtline, and Citizens Advice, all free of charge.

Quick summary

Company typeCredit Card Provider
Trading namesCapital One UK; Ocean Credit Card (historical)
FCA Firm Ref (FRN)204440
FCA statusAuthorised
Companies House no.03879023
Company statusActive
Parent companyCapital One Financial Corporation (USA)
Date last checked2026-06-05

Always verify this information directly with the company, the FCA Register and Companies House before relying on it.

General guidance only. Information on this page is for general reference. Ask Fin does not provide regulated financial, debt, legal or tax advice. Fields marked “Not verified” have not been independently confirmed.

Why someone might search for Capital One (Europe) plc

Card balance or statement
Missed payment
Default notice received
Credit limit query
Persistent debt concern
Section 75 dispute
Complaint
Debt sold to a collector

Before you contact Capital One (Europe) plc

  • 1Check the company name and any trading names carefully.
  • 2Verify the company on the FCA Register at register.fca.org.uk before sharing personal or financial details.
  • 3Check the Companies House record if relevant.
  • 4Do not share payment card or bank details unless you are certain you are dealing with the real company.
  • 5Keep copies of all letters, emails, screenshots and payment records.
  • 6If you are unsure or under financial pressure, get free debt advice before taking action.

Questions worth asking

These are general questions that may be relevant to your situation. They are not personalised advice.

  • ?What is my current balance and how is interest calculated?
  • ?What are my repayment options?
  • ?Can I have a full statement of account?
  • ?What happens if I miss a payment?
  • ?How do I make a formal complaint?
  • ?Has my account been passed to or sold to a third party?
  • ?Are there any payment support or breathing space options available?

Contact details

PhoneNot verified (partial: +441158...)
EmailNot verified
Registered addressTrent House, Station Street, Nottingham, NG2 3HX

Always use contact details from Capital One (Europe) plc’s official website ↗ or the FCA Register — not from unexpected letters or messages.

Regulatory and company information

FCA Firm Reference Number204440
FCA statusAuthorised
Companies House number03879023
Company statusActive
Parent companyCapital One Financial Corporation (USA)

Useful official links

What they do

Main products and services

Credit cards (balance transfer, purchase, rewards, credit-building), credit score tools

Trading names and group notes

Capital One Global Corporation is a major shareholder of Capital One (Europe) plc. The UK entity is a public limited company (plc) incorporated on 17 November 1999 in England and Wales. Ocean Credit Card was a previous brand operated under this entity.

Reviews and public sentiment

Review scores are third-party public indicators only. They are not proof of FCA compliance, product quality, or suitability for your circumstances.

Trustpilot

4.2

Approx. 4,921 reviews

Other review sources

Trustpilot UK page: 4.2/5 with ~4,921 reviews; Ranked #147 of 163 in Non-bank financial services on Trustpilot (by category rank); Capital One UK app on Google Play: com.ie.capitalone.uk — 5.4 million downloads; Apple App Store: id481679012; Open Banking regulated provider: openbanking.org.uk/regulated-providers/capital-one-europe-plc

Overall public sentiment

Capital One UK receives a moderate Trustpilot rating of 4.2/5 from approximately 4,921 reviewers. Customers appreciate accessible credit-building products and digital tools including free credit score access. Negatives include high interest rates and limited product range compared to high street banks.

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Common questions about Capital One (Europe) plc

Is Capital One (Europe) plc FCA authorised?+
Check the FCA Register at register.fca.org.uk using the FCA Firm Reference Number (FRN) listed on this page. Always verify directly from official sources.
How do I contact Capital One (Europe) plc?+
Contact details are listed on this page where verified. Always use contact details from the company's official website or the FCA Register rather than details found in unexpected letters or texts.
How do I make a complaint to Capital One (Europe) plc?+
Start with the company's formal complaints process. If unresolved, the Financial Ombudsman Service (financial-ombudsman.org.uk) may be able to help, depending on the type of complaint.
What should I do if I cannot afford repayments?+
Contact the company as soon as possible. If you are struggling with payments or under financial pressure, free regulated debt advice is available from StepChange (0800 138 1111), National Debtline (0808 808 4000) and Citizens Advice (0800 144 8848).
Where can I get free help?+
If you are struggling with payments or under financial pressure, free regulated debt advice is available from StepChange (0800 138 1111), National Debtline (0808 808 4000) and Citizens Advice (0800 144 8848).

Answers are general guidance only. Rules and procedures may change. Always verify with the company or a qualified adviser.

Related guides and resources

Sources and date checks

Other Credit Card Provider companies

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