Last updated: June 2026
These terms govern your use of the Ask Fin (Fintrivio) service, provided by Lendbulb Limited. Please read them carefully before subscribing. Your statutory rights as a consumer under UK law are not affected by these terms.
Ask Fin (Fintrivio) is a personal finance guidance and educational tool provided by Lendbulb Limited (company number 12805018, FCA reference number 1001324). Lendbulb Limited is authorised and regulated by the Financial Conduct Authority as a credit broker, not a lender. You can verify our FCA registration at register.fca.org.uk.
Ask Fin is a general information and educational subscription service. It is not a regulated financial adviser, debt adviser, benefits adviser, tax adviser, investment firm, lender, insurance intermediary, or mortgage broker.
All content, tool outputs, AI responses, blog posts, guides, and suggestions provided by Ask Fin are for general informational and educational purposes only. Nothing in this service constitutes:
You should always make financial decisions based on your own circumstances and, where appropriate, seek advice from a qualified and authorised professional. Nothing in this service guarantees any financial outcome, saving, benefit entitlement, tax relief, income, or eligibility.
If you are struggling with debt, we recommend speaking with a free, qualified debt advice service: StepChange, National Debtline, or Citizens Advice.
Price: The Ask Fin subscription is £4.99 per month (or such other price as may apply to your specific offer at the time of purchase). All prices include VAT where applicable.
Billing: Your subscription is billed monthly on a recurring basis through Stripe. Payment will be taken on the date you subscribe and on the same date each month thereafter.
14-day right to cancel: Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your subscription within 14 days of purchase without giving a reason and receive a full refund — provided you have not used the service during that period. If you begin using Ask Fin during the 14-day period, your refund may be reduced proportionally to reflect the service you have used. To cancel within the 14-day period, email help@askfin.co.uk with the subject “Cancel — cooling-off”, or cancel via Settings → Billing.
Ongoing cancellation: After the 14-day period, you can cancel your subscription at any time from Settings → Billing. Cancellation takes effect at the end of your current billing period. You will retain access until that date. We do not provide refunds for unused portions of a billing period after the 14-day cooling-off period has ended, except as required by applicable law.
Price changes: We will give you at least 30 days' notice by email of any price increase. You may cancel before the new price applies if you do not accept it.
You are responsible for:
The accuracy of Ask Fin's tool outputs depends on the accuracy of the information you enter. We are not responsible for outputs based on incorrect or incomplete information provided by you.
The Ask Fin AI companion uses artificial intelligence (provided by Anthropic) to generate responses. You acknowledge that:
You agree not to use Ask Fin to:
Ask Fin may link to or reference third-party services, platforms, and providers. We are not responsible for:
We may participate in affiliate programmes. See our Affiliate Disclosure for detail.
Ask Fin tools provide estimates, suggestions, and general guidance based on information you enter. We make no guarantee of any saving, cashback, benefit entitlement, tax relief, income, sale proceeds, or other financial outcome. Results depend on your individual circumstances, third-party provider criteria, applicable law, and factors outside our control.
Nothing in these terms limits or excludes our liability for:
Subject to the above, and to the extent permitted by law, our total liability to you for any loss or damage arising from your use of Ask Fin shall not exceed the total subscription fees paid by you in the 12 months before the event giving rise to the claim.
We are not liable for indirect, consequential, or incidental losses, or for any financial decisions you make based on information or suggestions from the service. Ask Fin is provided as general educational guidance and you retain responsibility for any decisions you make.
All content, tools, design, software, and materials on the Ask Fin platform are the property of Lendbulb Limited or its licensors. You may not copy, reproduce, or redistribute any part of the service without our written consent.
Financial data and tool inputs you provide remain your own. We do not claim ownership of information you enter.
Your use of Ask Fin is governed by our Privacy Policy, which forms part of these terms. Please read it carefully, particularly the sections on AI data processing and international data transfer.
We may update, modify, or discontinue features of Ask Fin at any time. We will give reasonable notice of significant changes where practicable. We will notify you of material changes to these terms by email. Continued use of the service after notification of changes constitutes acceptance of the updated terms.
If you have a complaint, please contact us at help@askfin.co.uk or see our Complaints Policy. We aim to acknowledge all complaints promptly and resolve them within 8 weeks. If you are not satisfied with our response, you may be able to refer your complaint to the Financial Ombudsman Service — see our Complaints page for details.
These terms are governed by the laws of England and Wales. Nothing in these terms affects your statutory rights as a consumer under UK law. If you are a consumer resident in Scotland or Northern Ireland, you may also have rights under the laws of those jurisdictions.
Email: help@askfin.co.uk
Post: Lendbulb Limited, Office 08, The Foundry, 10 Dolphin Centre, Poole, Dorset, BH15 1SR