Vanquis Bank Limited

Vanquis Bank Limited is a specialist UK bank that provides credit cards and personal loans, primarily to customers who may find it harder to access credit from mainstream lenders. It is part of Vanquis Banking Group plc.

Vanquis credit cards are designed for people who are building or rebuilding their credit history, or who have been declined by high street banks. The interest rates are typically higher than mainstream credit cards, reflecting the higher risk involved. The cards often have lower initial credit limits with the possibility of increases over time for customers who manage their account well.

Alongside credit cards, Vanquis also offers personal loans. These are available to customers who meet their lending criteria and are managed online or by phone.

Vanquis has faced regulatory scrutiny in the past. In 2018, it reached a settlement with the FCA relating to a product called ROP (Repayment Option Plan) that was sold to customers. Customers who were affected received redress payments. The ROP product is no longer sold.

If you hold a Vanquis credit card or loan and need to contact them, details are available on their website at vanquis.co.uk. Their registered address is Chatham Place, Bradford, BD1 2DS. Vanquis Bank Limited is authorised by the Prudential Regulation Authority and regulated by both the PRA and the Financial Conduct Authority.

If you are finding it difficult to manage repayments on a Vanquis product, contact them early to discuss your options. Free debt advice is available from StepChange on 0800 138 1111, National Debtline on 0808 808 4000, or Citizens Advice.