Skip to main content
Lender DetailsMBNA Limited
Credit Card Provider

MBNA Limited

Also known as: MBNA

MBNA Limited is one of the UK's largest credit card providers. It is a wholly owned subsidiary of Lloyds Banking Group, having been acquired from Bank of America in 2017. MBNA issues its own branded credit cards as well as co-branded credit cards in partnership with a wide range of organisations.

MBNA's own brand cards include a range of options from balance transfer cards and purchase cards to reward cards. They have previously been well known for offering competitive balance transfer deals with long 0% promotional periods. Co-branded partnerships have included credit cards tied to airlines, sports clubs, charities, and other organisations, where spending earns rewards relevant to that brand.

Because MBNA is part of Lloyds Banking Group, there may be implications for deposit protection if you also hold savings with Lloyds Bank, Halifax, or Bank of Scotland, as the £85,000 FSCS limit is shared across the group. However, MBNA products are credit cards rather than savings, so this is mainly relevant if you have a credit balance sitting on your MBNA card.

If you hold an MBNA credit card and need to contact them, details are available on their website at mbna.co.uk. Their registered address is Stansfield House, Chester Business Park, Chester, CH4 9QQ. MBNA Limited is authorised and regulated by the Financial Conduct Authority.

If you are finding it difficult to manage repayments on an MBNA card, contact their customer service team to discuss your options. Free debt advice is available from StepChange on 0800 138 1111, National Debtline on 0808 808 4000, or Citizens Advice.

Quick summary

Company typeCredit Card Provider
Trading namesMBNA
FCA Firm Ref (FRN)Not verified independently — MBNA operates under Lloyds Bank plc's authorisation (Lloyds Bank plc FRN: 119278); MBNA Limited FCA register page exists at register.fca.org.uk/s/firm?id=001b000000MfJx1AAF
FCA statusAuthorised (operating as part of Lloyds Banking Group under Lloyds Bank plc's FCA authorisation)
Companies House no.02783251
Company statusActive
Parent companyLloyds Banking Group plc (acquired MBNA's UK portfolio from Bank of America for £1.9 billion, completed 1 June 2017)
Date last checked2026-06-05

Always verify this information directly with the company, the FCA Register and Companies House before relying on it.

General guidance only. Information on this page is for general reference. Ask Fin does not provide regulated financial, debt, legal or tax advice. Fields marked “Not verified” have not been independently confirmed.

Why someone might search for MBNA Limited

Card balance or statement
Missed payment
Default notice received
Credit limit query
Persistent debt concern
Section 75 dispute
Complaint
Debt sold to a collector

Before you contact MBNA Limited

  • 1Check the company name and any trading names carefully.
  • 2Verify the company on the FCA Register at register.fca.org.uk before sharing personal or financial details.
  • 3Check the Companies House record if relevant.
  • 4Do not share payment card or bank details unless you are certain you are dealing with the real company.
  • 5Keep copies of all letters, emails, screenshots and payment records.
  • 6If you are unsure or under financial pressure, get free debt advice before taking action.

Questions worth asking

These are general questions that may be relevant to your situation. They are not personalised advice.

  • ?What is my current balance and how is interest calculated?
  • ?What are my repayment options?
  • ?Can I have a full statement of account?
  • ?What happens if I miss a payment?
  • ?How do I make a formal complaint?
  • ?Has my account been passed to or sold to a third party?
  • ?Are there any payment support or breathing space options available?

Contact details

PhoneNot verified
EmailNot verified
Registered addressCawley House, Chester Business Park, Chester, CH4 9FB

Always use contact details from MBNA Limited’s official website ↗ or the FCA Register — not from unexpected letters or messages.

Regulatory and company information

FCA Firm Reference NumberNot verified independently — MBNA operates under Lloyds Bank plc's authorisation (Lloyds Bank plc FRN: 119278); MBNA Limited FCA register page exists at register.fca.org.uk/s/firm?id=001b000000MfJx1AAF
FCA statusAuthorised (operating as part of Lloyds Banking Group under Lloyds Bank plc's FCA authorisation)
Companies House number02783251
Company statusActive
Parent companyLloyds Banking Group plc (acquired MBNA's UK portfolio from Bank of America for £1.9 billion, completed 1 June 2017)

Useful official links

What they do

Main products and services

Credit cards (rewards, balance transfer, low interest, affinity/co-brand cards), loans, savings, home insurance

Trading names and group notes

Since 1 June 2017, MBNA is a trading style of Lloyds Bank plc and forms part of Lloyds Banking Group. MBNA Limited (Companies House 02783251) exists as a legal entity. MBNA Europe Bank Limited (02898169) is a predecessor/sister entity also registered at Chester Business Park.

Reviews and public sentiment

Review scores are third-party public indicators only. They are not proof of FCA compliance, product quality, or suitability for your circumstances.

Trustpilot

1.3

Approx. 1,787 reviews

Other review sources

Trustpilot: 1.3/5 from ~1,787 reviews — very low rating; Reviews cite customer service failures, app problems, insurance complaints, rate transparency issues; MBNA Mobile App on Google Play: uk.co.mbna.cardservices.android; MBNA Mobile App on Apple App Store: id687485560; Open Banking regulated provider: openbanking.org.uk/regulated-providers/mbna-limited; Reviews.io listing: www.reviews.io/company-reviews/store/www.mbna.co.uk

Overall public sentiment

MBNA has very poor Trustpilot sentiment at 1.3/5 from approximately 1,787 reviews. Key complaints focus on poor customer service, difficult account management, app functionality failures, and dissatisfaction with insurance bundled products. As part of Lloyds Banking Group, MBNA's service quality may be subject to Lloyds-wide standards but the brand-specific experience appears poor according to public reviews.

Want to feel clearer before you contact a lender?

Use Ask Fin to organise your budget, spot money leaks and understand your options before you contact a provider. General guidance only — not regulated financial advice.

Start with Ask Fin — £4.99/month

General guidance only. Not regulated financial advice.

Related Ask Fin tools

General guidance tools only. Not regulated advice.

Common questions about MBNA Limited

Is MBNA Limited FCA authorised?+
Check the FCA Register at register.fca.org.uk using the FCA Firm Reference Number (FRN) listed on this page. Always verify directly from official sources.
How do I contact MBNA Limited?+
Contact details are listed on this page where verified. Always use contact details from the company's official website or the FCA Register rather than details found in unexpected letters or texts.
How do I make a complaint to MBNA Limited?+
Start with the company's formal complaints process. If unresolved, the Financial Ombudsman Service (financial-ombudsman.org.uk) may be able to help, depending on the type of complaint.
What should I do if I cannot afford repayments?+
Contact the company as soon as possible. If you are struggling with payments or under financial pressure, free regulated debt advice is available from StepChange (0800 138 1111), National Debtline (0808 808 4000) and Citizens Advice (0800 144 8848).
Where can I get free help?+
If you are struggling with payments or under financial pressure, free regulated debt advice is available from StepChange (0800 138 1111), National Debtline (0808 808 4000) and Citizens Advice (0800 144 8848).

Answers are general guidance only. Rules and procedures may change. Always verify with the company or a qualified adviser.

Related guides and resources

Sources and date checks

Other Credit Card Provider companies

Spot an error on this page?

If you notice a wrong phone number, outdated FCA status, changed name or broken link, you can report it. We aim to verify and update the record as soon as possible.

Report an issue with this page →