Also known as: MBNA
MBNA Limited is one of the UK's largest credit card providers. It is a wholly owned subsidiary of Lloyds Banking Group, having been acquired from Bank of America in 2017. MBNA issues its own branded credit cards as well as co-branded credit cards in partnership with a wide range of organisations.
MBNA's own brand cards include a range of options from balance transfer cards and purchase cards to reward cards. They have previously been well known for offering competitive balance transfer deals with long 0% promotional periods. Co-branded partnerships have included credit cards tied to airlines, sports clubs, charities, and other organisations, where spending earns rewards relevant to that brand.
Because MBNA is part of Lloyds Banking Group, there may be implications for deposit protection if you also hold savings with Lloyds Bank, Halifax, or Bank of Scotland, as the £85,000 FSCS limit is shared across the group. However, MBNA products are credit cards rather than savings, so this is mainly relevant if you have a credit balance sitting on your MBNA card.
If you hold an MBNA credit card and need to contact them, details are available on their website at mbna.co.uk. Their registered address is Stansfield House, Chester Business Park, Chester, CH4 9QQ. MBNA Limited is authorised and regulated by the Financial Conduct Authority.
If you are finding it difficult to manage repayments on an MBNA card, contact their customer service team to discuss your options. Free debt advice is available from StepChange on 0800 138 1111, National Debtline on 0808 808 4000, or Citizens Advice.
Quick summary
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These are general questions that may be relevant to your situation. They are not personalised advice.
Always use contact details from MBNA Limited’s official website ↗ or the FCA Register — not from unexpected letters or messages.
Main products and services
Credit cards (rewards, balance transfer, low interest, affinity/co-brand cards), loans, savings, home insurance
Trading names and group notes
Since 1 June 2017, MBNA is a trading style of Lloyds Bank plc and forms part of Lloyds Banking Group. MBNA Limited (Companies House 02783251) exists as a legal entity. MBNA Europe Bank Limited (02898169) is a predecessor/sister entity also registered at Chester Business Park.Review scores are third-party public indicators only. They are not proof of FCA compliance, product quality, or suitability for your circumstances.
Trustpilot
1.3
Approx. 1,787 reviews
Other review sources
Trustpilot: 1.3/5 from ~1,787 reviews — very low rating; Reviews cite customer service failures, app problems, insurance complaints, rate transparency issues; MBNA Mobile App on Google Play: uk.co.mbna.cardservices.android; MBNA Mobile App on Apple App Store: id687485560; Open Banking regulated provider: openbanking.org.uk/regulated-providers/mbna-limited; Reviews.io listing: www.reviews.io/company-reviews/store/www.mbna.co.uk
Overall public sentiment
MBNA has very poor Trustpilot sentiment at 1.3/5 from approximately 1,787 reviews. Key complaints focus on poor customer service, difficult account management, app functionality failures, and dissatisfaction with insurance bundled products. As part of Lloyds Banking Group, MBNA's service quality may be subject to Lloyds-wide standards but the brand-specific experience appears poor according to public reviews.
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Source URLs used in preparing this record
Date checked
2026-06-05
Next review due
Periodic review
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