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Lender DetailsInclusive Finance Limited
Personal Loan Provider

Inclusive Finance Limited

Also known as: Creditspring

Inclusive Finance Limited operates the Creditspring service, which is a UK consumer credit product designed as an alternative to payday loans and short-term high-cost credit. Creditspring offers a subscription-based loan model aimed at helping people manage financial uncertainty without resorting to expensive short-term borrowing.

The Creditspring model works differently from a traditional loan. Members pay a fixed monthly subscription fee and, in return, can access a certain amount of credit each year. The credit is repayable in monthly instalments. The total cost of credit is the subscription fee rather than an interest rate, which is designed to make the product more transparent and predictable.

Creditspring positions itself as a responsible alternative for people who need a financial safety net. It is aimed at people who may not have access to an overdraft or credit card from a mainstream bank and who want to avoid the high cost of payday loans.

If you have a Creditspring account and need to contact them, details are available on their website at creditspring.co.uk. Inclusive Finance Limited is authorised and regulated by the Financial Conduct Authority.

If you are struggling with Creditspring repayments, contact their customer team. Free debt advice is also available from StepChange on 0800 138 1111, National Debtline on 0808 808 4000, or Citizens Advice.

Quick summary

Company typePersonal Loan Provider
Trading namesCreditspring
FCA Firm Ref (FRN)786052
FCA statusAuthorised
Companies House no.10522518
Company statusActive
Parent companyNot verified — raised £48 million Series A investment (May 2022)
Date last checked2026-06-05

Always verify this information directly with the company, the FCA Register and Companies House before relying on it.

General guidance only. Information on this page is for general reference. Ask Fin does not provide regulated financial, debt, legal or tax advice. Fields marked “Not verified” have not been independently confirmed.

Why someone might search for Inclusive Finance Limited

Loan repayment query
Missed payment
Settlement figure request
Payment plan discussion
Affordability concern
Complaint
Debt collection contact received

Before you contact Inclusive Finance Limited

  • 1Check the company name and any trading names carefully.
  • 2Verify the company on the FCA Register at register.fca.org.uk before sharing personal or financial details.
  • 3Check the Companies House record if relevant.
  • 4Do not share payment card or bank details unless you are certain you are dealing with the real company.
  • 5Keep copies of all letters, emails, screenshots and payment records.
  • 6If you are unsure or under financial pressure, get free debt advice before taking action.

Questions worth asking

These are general questions that may be relevant to your situation. They are not personalised advice.

  • ?What is my current balance and how is interest calculated?
  • ?What are my repayment options?
  • ?Can I have a full statement of account?
  • ?What happens if I miss a payment?
  • ?How do I make a formal complaint?
  • ?Has my account been passed to or sold to a third party?
  • ?Are there any payment support or breathing space options available?

Contact details

PhoneNot verified
EmailNot verified
Registered address86-90 Paul Street, London, EC2A 4NE (Companies House); 7 Swallow Place, London, W1B 2AG (FCA registered address)

Always use contact details from Inclusive Finance Limited’s official website ↗ or the FCA Register — not from unexpected letters or messages.

Regulatory and company information

FCA Firm Reference Number786052
FCA statusAuthorised
Companies House number10522518
Company statusActive
Parent companyNot verified — raised £48 million Series A investment (May 2022)

Useful official links

What they do

Main products and services

Subscription-based consumer loans; members pay fixed monthly membership fee (£7, £10, £14, or £26/month depending on tier) in lieu of interest; two interest-free loan advances per year; loans of £250-£1,000 (entry tiers) to higher amounts at premium tiers; targets underserved credit market

Trading names and group notes

FCA has issued warnings about clone firms impersonating Creditspring. The legitimate entity is Inclusive Finance Limited (FRN 786052). Company is a Fintech innovator and member of Innovate Finance.

Reviews and public sentiment

Review scores are third-party public indicators only. They are not proof of FCA compliance, product quality, or suitability for your circumstances.

Trustpilot

4.8

Approx. 26,477 (as of May 2026) reviews

Other review sources

Smart Money People Creditspring rating: 4.36 stars from 21 reviews; 92% of Trustpilot reviews are 5-star; Creditspring outperforms industry on complaints, satisfaction, and trust (Financial IT/FF News reports); £48m Series A raised May 2022; Innovate Finance member

Overall public sentiment

Highly positive — 4.8 Trustpilot rating from approximately 26,477 reviews with 92% five-star. Customers praise the transparency of the subscription model, ease of access, and value for those rebuilding credit. Creditspring regularly cited as outperforming industry benchmarks on customer satisfaction.

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Common questions about Inclusive Finance Limited

Is Inclusive Finance Limited FCA authorised?+
Check the FCA Register at register.fca.org.uk using the FCA Firm Reference Number (FRN) listed on this page. Always verify directly from official sources.
How do I contact Inclusive Finance Limited?+
Contact details are listed on this page where verified. Always use contact details from the company's official website or the FCA Register rather than details found in unexpected letters or texts.
How do I make a complaint to Inclusive Finance Limited?+
Start with the company's formal complaints process. If unresolved, the Financial Ombudsman Service (financial-ombudsman.org.uk) may be able to help, depending on the type of complaint.
What should I do if I cannot afford repayments?+
Contact the company as soon as possible. If you are struggling with payments or under financial pressure, free regulated debt advice is available from StepChange (0800 138 1111), National Debtline (0808 808 4000) and Citizens Advice (0800 144 8848).
Where can I get free help?+
If you are struggling with payments or under financial pressure, free regulated debt advice is available from StepChange (0800 138 1111), National Debtline (0808 808 4000) and Citizens Advice (0800 144 8848).

Answers are general guidance only. Rules and procedures may change. Always verify with the company or a qualified adviser.

Related guides and resources

Sources and date checks

Other Personal Loan Provider companies

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