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Lender DetailsAmerican Express Services Europe Limited
Credit Card Provider

American Express Services Europe Limited

Also known as: American Express; Amex

American Express Services Europe Limited is the UK subsidiary of American Express, one of the world's most recognisable financial brands. In the UK it provides credit cards and charge cards to personal and business customers.

American Express offers a range of cards with different features and fee structures. Some cards have an annual fee and come with rewards, travel benefits, or cashback. Others are free and offer more basic features. The charge card range requires the full balance to be paid each month, while credit cards allow the balance to be spread over time.

Amex cards are accepted by a wide range of retailers in the UK and internationally, though acceptance is not as universal as Visa or Mastercard. Some smaller businesses do not accept American Express because the transaction fees charged to merchants are higher.

The Amex Membership Rewards programme allows cardholders to earn points on spending and redeem them for flights, hotel stays, and other rewards. Cards like the Platinum Card come with significant travel benefits including airport lounge access and travel insurance, but also charge a substantial annual fee.

If you hold an American Express card and need to contact them, details are available on their website at americanexpress.com/en-gb. Their registered address is Belgrave House, 76 Buckingham Palace Road, London, SW1W 9AX. American Express Services Europe Limited is authorised and regulated by the Financial Conduct Authority.

If you are struggling with repayments on an Amex card, contact their customer service team. Free debt advice is also available from StepChange on 0800 138 1111, National Debtline, or Citizens Advice at no cost to you.

Quick summary

Company typeCredit Card Provider
Trading namesAmerican Express; Amex
FCA Firm Ref (FRN)661836
FCA statusAuthorised
Companies House no.01833139
Company statusActive
Parent companyAmerican Express Company (USA)
Date last checked2026-06-05

Always verify this information directly with the company, the FCA Register and Companies House before relying on it.

General guidance only. Information on this page is for general reference. Ask Fin does not provide regulated financial, debt, legal or tax advice. Fields marked “Not verified” have not been independently confirmed.

Why someone might search for American Express Services Europe Limited

Card balance or statement
Missed payment
Default notice received
Credit limit query
Persistent debt concern
Section 75 dispute
Complaint
Debt sold to a collector

Before you contact American Express Services Europe Limited

  • 1Check the company name and any trading names carefully.
  • 2Verify the company on the FCA Register at register.fca.org.uk before sharing personal or financial details.
  • 3Check the Companies House record if relevant.
  • 4Do not share payment card or bank details unless you are certain you are dealing with the real company.
  • 5Keep copies of all letters, emails, screenshots and payment records.
  • 6If you are unsure or under financial pressure, get free debt advice before taking action.

Questions worth asking

These are general questions that may be relevant to your situation. They are not personalised advice.

  • ?What is my current balance and how is interest calculated?
  • ?What are my repayment options?
  • ?Can I have a full statement of account?
  • ?What happens if I miss a payment?
  • ?How do I make a formal complaint?
  • ?Has my account been passed to or sold to a third party?
  • ?Are there any payment support or breathing space options available?

Contact details

Phone0800 030 4714 (existing customers); lines 8am-8pm Mon-Fri, 9am-5pm weekends
EmailNot verified
Registered addressBelgrave House, 76 Buckingham Palace Road, London, SW1W 9AX

Always use contact details from American Express Services Europe Limited’s official website ↗ or the FCA Register — not from unexpected letters or messages.

Regulatory and company information

FCA Firm Reference Number661836
FCA statusAuthorised
Companies House number01833139
Company statusActive
Parent companyAmerican Express Company (USA)

Useful official links

What they do

Main products and services

Charge cards, revolving credit cards, rewards programmes (Membership Rewards, cashback), corporate cards, travel services, American Express Identity Defence Platinum

Trading names and group notes

American Express Services Europe Limited (01833139) is the primary UK card-issuing entity. American Express Financial Services Europe Limited is a separate FCA-registered entity within the group. American Express Global Business Travel is a separate travel management company. The global parent is American Express Company, New York, listed on NYSE.

Reviews and public sentiment

Review scores are third-party public indicators only. They are not proof of FCA compliance, product quality, or suitability for your circumstances.

Trustpilot

Approx. 1.4 (global americanexpress.com page); UK amex.co.uk page: low, approx. 865 reviews

~865 (amex.co.uk); ~4,780 (www.americanexpress.com global) reviews

Other review sources

Trustpilot global rating: 1.4/5 from ~4,780 reviews — rated 'Bad'; UK-specific Trustpilot (amex.co.uk): ~865 reviews; Reviews.io listing available: gc-americanexpress; Fortune 2026 American Express Bank Review published; Smart Money People: smartmoneypeople.com/american-express-reviews; Amex app on Google Play: various country-specific versions; Annual Report 2023 (AESEL) published on americanexpress.com

Overall public sentiment

American Express receives poor ratings on Trustpilot globally (1.4/5), often attributed to the self-selection bias of unhappy customers leaving reviews. In practice, Amex is widely regarded as a premium brand with strong customer service for high-spending cardholders. Negative reviews cite account closures, declined applications and fraud handling. The brand has a loyal premium customer base.

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Common questions about American Express Services Europe Limited

Is American Express Services Europe Limited FCA authorised?+
Check the FCA Register at register.fca.org.uk using the FCA Firm Reference Number (FRN) listed on this page. Always verify directly from official sources.
How do I contact American Express Services Europe Limited?+
Contact details are listed on this page where verified. Always use contact details from the company's official website or the FCA Register rather than details found in unexpected letters or texts.
How do I make a complaint to American Express Services Europe Limited?+
Start with the company's formal complaints process. If unresolved, the Financial Ombudsman Service (financial-ombudsman.org.uk) may be able to help, depending on the type of complaint.
What should I do if I cannot afford repayments?+
Contact the company as soon as possible. If you are struggling with payments or under financial pressure, free regulated debt advice is available from StepChange (0800 138 1111), National Debtline (0808 808 4000) and Citizens Advice (0800 144 8848).
Where can I get free help?+
If you are struggling with payments or under financial pressure, free regulated debt advice is available from StepChange (0800 138 1111), National Debtline (0808 808 4000) and Citizens Advice (0800 144 8848).

Answers are general guidance only. Rules and procedures may change. Always verify with the company or a qualified adviser.

Related guides and resources

Sources and date checks

Other Credit Card Provider companies

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