Also known as: American Express; Amex
American Express Services Europe Limited is the UK subsidiary of American Express, one of the world's most recognisable financial brands. In the UK it provides credit cards and charge cards to personal and business customers.
American Express offers a range of cards with different features and fee structures. Some cards have an annual fee and come with rewards, travel benefits, or cashback. Others are free and offer more basic features. The charge card range requires the full balance to be paid each month, while credit cards allow the balance to be spread over time.
Amex cards are accepted by a wide range of retailers in the UK and internationally, though acceptance is not as universal as Visa or Mastercard. Some smaller businesses do not accept American Express because the transaction fees charged to merchants are higher.
The Amex Membership Rewards programme allows cardholders to earn points on spending and redeem them for flights, hotel stays, and other rewards. Cards like the Platinum Card come with significant travel benefits including airport lounge access and travel insurance, but also charge a substantial annual fee.
If you hold an American Express card and need to contact them, details are available on their website at americanexpress.com/en-gb. Their registered address is Belgrave House, 76 Buckingham Palace Road, London, SW1W 9AX. American Express Services Europe Limited is authorised and regulated by the Financial Conduct Authority.
If you are struggling with repayments on an Amex card, contact their customer service team. Free debt advice is also available from StepChange on 0800 138 1111, National Debtline, or Citizens Advice at no cost to you.
Quick summary
Always verify this information directly with the company, the FCA Register and Companies House before relying on it.
These are general questions that may be relevant to your situation. They are not personalised advice.
Always use contact details from American Express Services Europe Limited’s official website ↗ or the FCA Register — not from unexpected letters or messages.
Main products and services
Charge cards, revolving credit cards, rewards programmes (Membership Rewards, cashback), corporate cards, travel services, American Express Identity Defence Platinum
Trading names and group notes
American Express Services Europe Limited (01833139) is the primary UK card-issuing entity. American Express Financial Services Europe Limited is a separate FCA-registered entity within the group. American Express Global Business Travel is a separate travel management company. The global parent is American Express Company, New York, listed on NYSE.Review scores are third-party public indicators only. They are not proof of FCA compliance, product quality, or suitability for your circumstances.
Trustpilot
Approx. 1.4 (global americanexpress.com page); UK amex.co.uk page: low, approx. 865 reviews
~865 (amex.co.uk); ~4,780 (www.americanexpress.com global) reviews
Other review sources
Trustpilot global rating: 1.4/5 from ~4,780 reviews — rated 'Bad'; UK-specific Trustpilot (amex.co.uk): ~865 reviews; Reviews.io listing available: gc-americanexpress; Fortune 2026 American Express Bank Review published; Smart Money People: smartmoneypeople.com/american-express-reviews; Amex app on Google Play: various country-specific versions; Annual Report 2023 (AESEL) published on americanexpress.com
Overall public sentiment
American Express receives poor ratings on Trustpilot globally (1.4/5), often attributed to the self-selection bias of unhappy customers leaving reviews. In practice, Amex is widely regarded as a premium brand with strong customer service for high-spending cardholders. Negative reviews cite account closures, declined applications and fraud handling. The brand has a loyal premium customer base.
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Date checked
2026-06-05
Next review due
Periodic review
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