Skip to main content
Lender Details›Zinc Group Limited
Debt Collector

Zinc Group Limited

Also known as: Zinc Group; Zinc Credit Management; Zinc Collections

Zinc Group Limited is a UK debt collection and credit management company. It provides debt collection services to a range of businesses including utilities, telecoms providers, financial services companies, and retailers. Zinc typically acts as an agent collecting on behalf of the company that owns the debt, rather than purchasing debts itself.

If you receive contact from Zinc Group, it means a company you owe money to has instructed Zinc to collect the debt. The communication should make clear who the original creditor is and what the debt relates to.

Zinc is regulated by the Financial Conduct Authority and must treat customers fairly. All correspondence must be clear, accurate, and not misleading. You can ask for written details of the debt if anything is unclear.

If you believe a debt is incorrect or that you do not owe it, raise this in writing. Zinc must investigate and pass the dispute to the company they are collecting for. If you think you are being treated unfairly, you can complain directly to Zinc and, if unresolved, to the Financial Ombudsman Service.

If you owe the debt and are finding it difficult to pay, contact Zinc to discuss what you can afford. A payment arrangement based on your actual income and outgoings is a reasonable approach. Free debt advice organisations can help you put together an offer and write the relevant letters.

Free debt advice is available from StepChange on 0800 138 1111, National Debtline on 0808 808 4000, or Citizens Advice. Always seek free advice before paying anyone to help with a debt matter.

Quick summary

Company typeDebt Collector
Trading namesZinc Group; Zinc Credit Management; Zinc Collections
FCA Firm Ref (FRN)707187
FCA statusAuthorised
Companies House no.06771789
Company statusActive
Parent companyComplete Credit Consultancy Limited (parent, FCA FRN 707187)
Official websitehttps://thezincgroup.com ↗
Date last checked2026-06-05

Always verify this information directly with the company, the FCA Register and Companies House before relying on it.

General guidance only. Information on this page is for general reference. Ask Fin does not provide regulated financial, debt, legal or tax advice. Fields marked “Not verified” have not been independently confirmed.

Free regulated debt advice — start here

If you are struggling with debt, arrears, or feel under pressure to pay, contact a free regulated debt advice service before taking any action. These services are confidential and free to use.

StepChange Debt Charity0800 138 1111National Debtline0808 808 4000Citizens Advice0800 144 8848MoneyHelper0800 138 7777

Why someone might search for Zinc Group Limited

Received a letter, call or text
Asking for proof of debt
Who is the original creditor
Setting up a payment plan
Disputed debt
Statute-barred debt question
County court claim received
Doorstep visit concern
Getting free debt help

Before you contact Zinc Group Limited

  • 1Check the company name and any trading names carefully.
  • 2Verify the company on the FCA Register at register.fca.org.uk before sharing personal or financial details.
  • 3Check the Companies House record if relevant.
  • 4Do not share payment card or bank details unless you are certain you are dealing with the real company.
  • 5Keep copies of all letters, emails, screenshots and payment records.
  • 6If you are unsure or under financial pressure, get free debt advice before taking action.
  • 7Ask the company to confirm the original creditor and the amount owed in writing.
  • 8Ask whether they own the debt or are collecting on behalf of someone else.
  • 9Do not make any payment if you dispute the debt without first taking free advice.

Questions worth asking

These are general questions that may be relevant to your situation. They are not personalised advice.

  • ?Who was the original creditor?
  • ?Do you own the debt or are you collecting on behalf of someone else?
  • ?Can you send a full statement of account in writing?
  • ?Can you send proof of the assignment or purchase of this debt?
  • ?Can you send a copy of the original credit agreement where applicable?
  • ?Is collection activity on hold while I seek advice?
  • ?What is your formal complaints process?

Contact details

Websitehttps://thezincgroup.com ↗
PhoneNot verified
EmailNot verified
Registered addressBridgeway House, Bridgeway, Stratford-Upon-Avon, Warwickshire, CV37 6YX
Customer contact addressOffices in Glasgow and Stratford-upon-Avon

Always use contact details from Zinc Group Limited’s official website ↗ or the FCA Register — not from unexpected letters or messages.

Regulatory and company information

FCA Firm Reference Number707187
FCA statusAuthorised
Companies House number06771789
Company statusActive
Parent companyComplete Credit Consultancy Limited (parent, FCA FRN 707187)
Check FCA Register ↗Check Companies House ↗

Useful official links

↗FCA Register — verify any firm↗Companies House — company records↗Financial Ombudsman Service — complaints↗MoneyHelper — free money guidance↗StepChange — free debt advice↗National Debtline — free debt advice↗Citizens Advice — free advice

What they do

Main products and services

Debt collection; Credit control; Recovery management; Business process outsourcing; B2B and B2C debt recovery

Trading names and group notes

Subsidiary of Complete Credit Consultancy Limited. Member of the Credit Services Association (membership #692).

Reviews and public sentiment

Review scores are third-party public indicators only. They are not proof of FCA compliance, product quality, or suitability for your circumstances.

Trustpilot

4.5

Approx. 217 reviews

Other review sources

Above-average Trustpilot rating for the debt collection industry. Praised for empathy and professionalism.

Overall public sentiment

Predominantly positive for a debt collection agency. Customers describe staff as understanding and willing to find solutions. Some complaints about contact methods.

Review sources

https://www.trustpilot.com/review/thezincgroup.com ↗

Get free qualified debt advice first

Before making any payment decision or agreeing to a plan, speak to a free regulated debt adviser who can review your full situation.

StepChange — free debt advice ↗National Debtline ↗

Organise your budget before making any decisions

Before making any payment decisions about a debt, get free qualified debt advice from StepChange, National Debtline or Citizens Advice. Ask Fin can also help you understand your monthly income and outgoings more clearly — but is not a substitute for regulated debt advice. General guidance only.

Explore Ask Fin — £4.99/month

Related Ask Fin tools

My Monthly BudgetExplore →Financial Leak DetectorExplore →UK Benefits CheckerExplore →Money FinderExplore →

General guidance tools only. Not regulated advice.

Common questions about Zinc Group Limited

Why has Zinc Group Limited contacted me?+
Zinc Group Limited may have contacted you about a debt that is owed to them or to a company they represent. Always check the company is FCA-registered at register.fca.org.uk before taking any action. If you are struggling with payments or under financial pressure, free regulated debt advice is available from StepChange (0800 138 1111), National Debtline (0808 808 4000) and Citizens Advice (0800 144 8848).
Does Zinc Group Limited own the debt or collect it on behalf of someone else?+
Some companies own debts outright (debt purchasers) while others collect on behalf of the original creditor (debt collectors). You are entitled to ask Zinc Group Limited to confirm this in writing, along with the name of the original creditor.
Can I ask Zinc Group Limited for proof of the debt?+
You may ask Zinc Group Limited to provide a written statement of account showing the amount owed, the original creditor, and any charges or interest added. It is generally advisable to seek free debt advice before making any payment on a debt you do not recognise.
Should I ignore letters or calls from Zinc Group Limited?+
It is generally not advisable to ignore contact from a debt collection company. Ignoring the contact does not make the debt go away and may result in further action being taken. However, do seek free advice before responding or making any payment.
Can Zinc Group Limited take me to court?+
If a debt is owed and unpaid, a creditor or debt purchaser may apply to court for a County Court Judgement (CCJ) in England, Wales or Northern Ireland. Getting free regulated debt advice early gives you more options. If you are struggling with payments or under financial pressure, free regulated debt advice is available from StepChange (0800 138 1111), National Debtline (0808 808 4000) and Citizens Advice (0800 144 8848).
Can Zinc Group Limited visit my home?+
Debt collectors can visit your home but cannot enter without your permission and do not have the legal powers of a bailiff. If you are concerned about a doorstep visit, contact Citizens Advice or National Debtline for guidance before the visit.
Where can I get free debt help?+
If you are struggling with payments or under financial pressure, free regulated debt advice is available from StepChange (0800 138 1111), National Debtline (0808 808 4000) and Citizens Advice (0800 144 8848).

Answers are general guidance only. Rules and procedures may change. Always verify with the company or a qualified adviser.

Related guides and resources

GuideWhat to do if a debt collector contacts youRead →GuideDebt collector vs debt purchaser — what is the difference?Read →GuideHow to ask for proof of a debtRead →GuideHow to complain about a debt collectorRead →GuideFree debt help in the UKRead →GuideWhat is a debt collector?Read →GuideHow to deal with a debt collector letterRead →

Sources and date checks

Source URLs used in preparing this record

https://find-and-update.company-information.service.gov.uk/company/06771789 ↗https://www.csa-uk.com/members/?id=48974344 ↗https://debt-advisory-services.co.uk/zinc-group/ ↗

Date checked

2026-06-05

Next review due

Periodic review

Other Debt Collector companies

Lowell Financial Ltd / Lowell Portfolio I Ltd

Lowell; Lowell Financial; Lowell Portfolio I

View details →

Cabot Financial (UK) Limited

Cabot Financial; Cabot Credit Management

View details →

PRA Group (UK) Limited

PRA Group

View details →

Arrow Global Limited

Arrow Global; Norfina (Ireland/EU operations name — not confirmed as separate UK FCA entity)

View details →

Spot an error on this page?

If you notice a wrong phone number, outdated FCA status, changed name or broken link, you can report it. We aim to verify and update the record as soon as possible.

Report an issue with this page →
← Back to all lender details|Free debt help →