Arrow Global Limited

Arrow Global is a debt purchaser and asset management company with operations across Europe, including in the UK. It buys portfolios of unpaid consumer and business debts from banks and other financial institutions, and manages or collects those debts either directly or through third-party servicers.

Arrow Global is primarily an investor in debt portfolios. In some cases, the actual collection activity on debts owned by Arrow may be handled by other companies acting on their behalf, rather than by Arrow directly. If you receive correspondence relating to a debt owned by Arrow Global, the letter may come from a servicer or solicitor acting for them.

If you are contacted about a debt connected to Arrow Global, you have the right to ask for full written details of the debt, including the original lender, the account number, the amount claimed, and when the debt was last acknowledged or paid. You also have the right to ask for the original credit agreement.

Arrow Global is regulated by the FCA and must treat customers fairly. Debts have limitation periods under the Limitation Act 1980, which means very old debts may be statute barred and no longer enforceable in court. Citizens Advice or National Debtline can help you understand whether this applies to your situation.

You should not ignore correspondence about a debt. Free and confidential advice is available from StepChange on 0800 138 1111, National Debtline on 0808 808 4000, or Citizens Advice. These organisations can help you deal with Arrow Global and any debt situation at no cost.