Also known as: Resolvecall
ResolveCall Limited is a UK debt collection and field agent company. It provides debt collection services including doorstep collection visits, tracing services, and telephone collection. ResolveCall acts as an agent collecting debts on behalf of creditors and debt purchasers rather than owning debt itself.
If a field agent from ResolveCall visits your home, or if you receive correspondence from them, it means a company you owe money to has instructed them to make contact. Field agents do not have the same legal powers as bailiffs or enforcement agents and cannot enter your home, take your belongings, or threaten you. They can knock on your door and ask to speak with you, but you are under no obligation to let them in.
ResolveCall must follow FCA rules on treating customers fairly. Their staff must be respectful, produce identification on request, and leave if you ask them to.
If you owe the debt and want to discuss it, you can do so. However, you are not required to discuss it at the door. You can ask them to deal with you in writing only, or you can take control of the situation by contacting the company they represent yourself.
If you are unsure whether a debt is genuine or correct, do not make any payments until you have verified the details in writing. Citizens Advice and National Debtline can advise you on your rights if debt collectors or field agents are contacting you.
Free debt advice is available from StepChange on 0800 138 1111, National Debtline on 0808 808 4000, or Citizens Advice. These services are free.
Quick summary
Always verify this information directly with the company, the FCA Register and Companies House before relying on it.
Free regulated debt advice — start here
If you are struggling with debt, arrears, or feel under pressure to pay, contact a free regulated debt advice service before taking any action. These services are confidential and free to use.
These are general questions that may be relevant to your situation. They are not personalised advice.
Main products and services
Debt collection; Field agent debt recovery; Consumer credit collection
Trading names and group notes
Acquired by Jefferson Capital Systems in February 2022. Previously associated with 1st Locate. Registered in Scotland.Review scores are third-party public indicators only. They are not proof of FCA compliance, product quality, or suitability for your circumstances.
No review data available.
Other review sources
CSA member.
Get free qualified debt advice first
Before making any payment decision or agreeing to a plan, speak to a free regulated debt adviser who can review your full situation.
Organise your budget before making any decisions
Before making any payment decisions about a debt, get free qualified debt advice from StepChange, National Debtline or Citizens Advice. Ask Fin can also help you understand your monthly income and outgoings more clearly — but is not a substitute for regulated debt advice. General guidance only.
Explore Ask Fin — £4.99/monthGeneral guidance tools only. Not regulated advice.
Answers are general guidance only. Rules and procedures may change. Always verify with the company or a qualified adviser.
Source URLs used in preparing this record
Date checked
2026-06-05
Next review due
Periodic review
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