Also known as: Mobilize Financial Services; Mobilize Financial Services UK; Renault Finance; Nissan Finance; Dacia Finance; Alpine Finance; mobilize-fs.co.uk; nissan-fs.co.uk
RCI Financial Services Limited is the vehicle finance arm of Renault Group in the UK, providing finance products for Renault, Dacia, Nissan, and Mobilize vehicles. The company trades as Mobilize Financial Services following a rebranding by RCI Banque, its French parent.
Finance products are arranged through authorised dealerships at the point of sale. Products include Personal Contract Purchase (PCP), Hire Purchase (HP), and business contract hire. PCP is the most common personal finance product, offering lower monthly payments with an optional final payment if you want to keep the vehicle.
RCI Financial Services has been part of the wider motor finance industry under FCA review regarding historical commission arrangements between dealers and finance companies. If you have or had a finance agreement with RCI or Mobilize Financial Services, the FCA has published consumer guidance on this topic.
If you have an existing agreement and need to contact them, visit mobilize-fs.co.uk for customer services. RCI Financial Services Limited is authorised and regulated by the Financial Conduct Authority.
If you are struggling with vehicle finance repayments, contact RCI Financial Services or Mobilize Financial Services directly. Free debt advice is available from StepChange on 0800 138 1111, National Debtline on 0808 808 4000, or Citizens Advice. These services are free.
Quick summary
Always verify this information directly with the company, the FCA Register and Companies House before relying on it.
These are general questions that may be relevant to your situation. They are not personalised advice.
Always use contact details from RCI Financial Services Limited’s official website ↗ or the FCA Register — not from unexpected letters or messages.
Main products and services
Personal Contract Purchase (PCP); Hire Purchase (HP); Personal Contract Hire (PCH); Fleet and business finance; Electric vehicle finance (E-Volve Saver linked); Car insurance; GAP insurance; Savings products (via RCI Bank UK Limited — separate FCA-authorised entity); Dealer finance (stock funding)
Trading names and group notes
Previous company names: Nissan Finance (GB) Limited (Feb 1997–Mar 2007), Shellgrove Limited (Jan–Feb 1997). UK subsidiary websites: mobilize-fs.co.uk, nissan-fs.co.uk, rcibank.co.uk. RCI Bank UK Limited is a separate FCA-authorised entity (FRN available on FCA register: 0010X00004ETMPoQAP). Global group parent is RCI Banque SA, headquartered in Boulogne-Billancourt, France — now trading globally as Mobilize Financial Services. 60-year history in UK. Great Place to Work for Women award — 5 consecutive years as of 2025. 420+ UK employees. Subject to FCA motor finance DCA investigation and PS26/3 redress scheme (Renault/Nissan/Dacia branded agreements under contractual tie exclusion for same-brand dealer relationships; DCA grounds apply fully).Review scores are third-party public indicators only. They are not proof of FCA compliance, product quality, or suitability for your circumstances.
Trustpilot
1.2 (rcifinancialservices.co.uk legacy profile — 'Bad')
approx. 68 (legacy rcifinancialservices.co.uk profile); mobilize-fs.co.uk profile also present with approx. 53 reviews reviews
Other review sources
FCA FRN 312330 confirmed via FCA register search; Companies House status Active (confirmed); ICO registration number Z4960788 (confirmed at ico.org.uk); Finance and Leasing Association (FLA) member (confirmed at fla.org.uk/members-directory/mobilize-financial-services/); Birdeye profile: 249 reviews for Mobilize Financial Services UK; Great Place to Work for Women award — 5 consecutive years (2021–2025); Gender Pay Gap report published annually; LinkedIn global group: linkedin.com/company/mobilize-fs; Twitter/X: @Mobilize_FS; YouTube channel present; Renault U.K. Limited is an appointed representative; RCI Bank UK Limited (FRN on FCA register) operates savings products at rcibank.co.uk; FCA warning issued about clone site rci-uk.com (confirmed not affiliated); Subject to FCA PS26/3 motor finance redress scheme
Overall public sentiment
Legacy Trustpilot profile (rcifinancialservices.co.uk) rated 'Bad' at 1.2 stars from approx. 68 reviews — common complaints include poor communication, inconsistent customer service responses, and end-of-contract vehicle inspection disputes. Newer mobilize-fs.co.uk Trustpilot profile has limited reviews. Glassdoor employee reviews are broadly positive. FCA clone-site warning issued (unrelated fraudulent site).
Prepare a simple monthly budget before speaking to your provider
Use Ask Fin to organise your income and outgoings before contacting your motor finance provider. Understanding your full financial picture can help you have a clearer conversation. General guidance only — not regulated financial advice.
Start with Ask Fin — £4.99/monthGeneral guidance only. Not regulated financial advice.
General guidance tools only. Not regulated advice.
Answers are general guidance only. Rules and procedures may change. Always verify with the company or a qualified adviser.
Source URLs used in preparing this record
Date checked
2026-06-05
Next review due
Periodic review
Spot an error on this page?
If you notice a wrong phone number, outdated FCA status, changed name or broken link, you can report it. We aim to verify and update the record as soon as possible.
Report an issue with this page →