Also known as: Mercedes-Benz Financial Services; Mercedes-Benz Finance; MBFS UK
Mercedes-Benz Financial Services UK Limited is the captive finance company of Mercedes-Benz in the United Kingdom. It provides vehicle finance products for new and used Mercedes-Benz passenger cars and vans, arranged through authorised Mercedes-Benz dealerships.
Products include Personal Contract Purchase (PCP), Hire Purchase (HP), and personal contract hire for private customers. Business customers can access fleet and contract hire solutions. PCP is the most commonly used product, offering lower monthly payments with a larger optional final payment if you wish to keep the vehicle at the end of the agreement. You can also return the vehicle or use any equity towards a new one.
Finance is arranged at the Mercedes-Benz dealership when you buy your vehicle. Mercedes-Benz Financial Services also offers finance for pre-owned vehicles and dealer stock financing.
Mercedes-Benz Financial Services has been part of the broader motor finance sector under FCA scrutiny regarding historical commission arrangements. If you have or had a finance agreement, it may be worth reading the FCA's published consumer guidance on this matter.
If you have a Mercedes-Benz Financial Services agreement and need to contact them, visit the finance section of mercedes-benz.co.uk. Mercedes-Benz Financial Services UK Limited is authorised and regulated by the Financial Conduct Authority.
If you are struggling with vehicle finance repayments, speak to Mercedes-Benz Financial Services directly. Free debt advice is available from StepChange on 0800 138 1111, National Debtline on 0808 808 4000, or Citizens Advice.
Quick summary
Always verify this information directly with the company, the FCA Register and Companies House before relying on it.
These are general questions that may be relevant to your situation. They are not personalised advice.
Always use contact details from Mercedes-Benz Financial Services UK Limited’s official website ↗ or the FCA Register — not from unexpected letters or messages.
Main products and services
Personal Contract Purchase (PCP); Hire Purchase (HP); Personal Contract Hire (PCH); Business contract hire; Fleet finance; GAP insurance; Excess mileage programmes; Mercedes-Benz Finance Portal (online account management)
Trading names and group notes
Previous company names: DaimlerChrysler Financial Services UK Limited (2006–2008), DaimlerChrysler Services UK Limited (2001–2006), DaimlerChrysler Financial Services (Debis) Limited (2000–2001), Mercedes-Benz Finance Limited (1990–2000). Global parent is Mercedes-Benz Group AG (formerly Daimler AG), headquartered in Stuttgart, Germany. FCA Public Notice of Undertaking issued (see fca.org.uk). Member of the Finance and Leasing Association (FLA). Commission-related queries: MBFS-Commissions@mercedes-benz.com.Review scores are third-party public indicators only. They are not proof of FCA compliance, product quality, or suitability for your circumstances.
Trustpilot
4.0
approx. 4,009 (as at mid-2026) reviews
Other review sources
FCA FRN 723769 confirmed on company website; Companies House status Active (confirmed); FCA Public Notice of Undertaking published (fca.org.uk/publication/undertakings/mercedes-benz-financial-services-uk-limited.pdf); Finance and Leasing Association (FLA) member (confirmed); Mercedes-Benz AG LinkedIn followers: approx. 1.6 million (global brand page); Excess mileage refund programme available; Subject to FCA PS26/3 motor finance redress scheme; DCA commissions complaints handling email and phone line published; VAT registered; Company Trustpilot profile URL: trustpilot.com/review/mercedes-benz.co.uk/passengercars/finance.html; Mercedes-Benz Vans customers directed to separate contact
Overall public sentiment
4-star Trustpilot rating based on approximately 4,009 reviews. Positive themes include straightforward process, competitive rates and professional staff. Negative feedback references high interest on PCP, negative equity concerns, and delays in finance approval. Subject to active DCA claims management activity.
Prepare a simple monthly budget before speaking to your provider
Use Ask Fin to organise your income and outgoings before contacting your motor finance provider. Understanding your full financial picture can help you have a clearer conversation. General guidance only — not regulated financial advice.
Start with Ask Fin — £4.99/monthGeneral guidance only. Not regulated financial advice.
General guidance tools only. Not regulated advice.
Answers are general guidance only. Rules and procedures may change. Always verify with the company or a qualified adviser.
Source URLs used in preparing this record
Date checked
2026-06-05
Next review due
Periodic review
Spot an error on this page?
If you notice a wrong phone number, outdated FCA status, changed name or broken link, you can report it. We aim to verify and update the record as soon as possible.
Report an issue with this page →