Also known as: Mackenzie Hall; Mackenzie Hall Debt Collectors
Mackenzie Hall Limited was a UK debt collection company that bought and collected consumer debts. The brand has since been absorbed into PRA Group, one of the UK's largest debt purchasers. PRA Group acquired the Mackenzie Hall debt portfolios and operations.
If you previously received letters from Mackenzie Hall about a debt, that debt is now likely owned and managed by PRA Group UK Limited. You should direct any queries about a former Mackenzie Hall debt to PRA Group. Their contact details and customer services are available at pragroup.co.uk.
If you are currently receiving letters about a debt that mentions Mackenzie Hall, check whether the correspondence is actually coming from PRA Group or a company acting on their behalf.
Free debt advice is available from StepChange on 0800 138 1111, National Debtline on 0808 808 4000, or Citizens Advice if you need help with any debt previously managed by Mackenzie Hall or PRA Group. If you currently hold a debt that was with Mackenzie Hall and are being contacted by PRA Group about it, the process for dealing with them is the same as for any debt purchaser. Ask for written confirmation of the debt, check that the amount is correct, and seek free advice if anything is unclear. If the debt was taken out many years ago, it may be worth checking whether it could be statute barred. National Debtline and Citizens Advice can advise on this. Free debt advice is available from StepChange on 0800 138 1111, National Debtline on 0808 808 4000, or Citizens Advice.
Quick summary
Always verify this information directly with the company, the FCA Register and Companies House before relying on it.
Free regulated debt advice — start here
If you are struggling with debt, arrears, or feel under pressure to pay, contact a free regulated debt advice service before taking any action. These services are confidential and free to use.
These are general questions that may be relevant to your situation. They are not personalised advice.
Always use contact details from Mackenzie Hall Limited’s official website ↗ or the FCA Register — not from unexpected letters or messages.
Main products and services
Debt purchasing; Debt collection; Consumer and commercial debt recovery
Trading names and group notes
The Mackenzie Hall brand survives under PRA Group. PRA Group's other UK trading names include Aktiv Kapital and Aktiv Kapital UK Ltd. A new company 'Mackenzie Hall Ltd' (12663467, incorporated June 2020) exists at Companies House but is a real estate agency with no known connection to the original debt collection brand.Review scores are third-party public indicators only. They are not proof of FCA compliance, product quality, or suitability for your circumstances.
Trustpilot
Not verified for Mackenzie Hall brand specifically
Overall public sentiment
Brand is dissolved as a separate entity. Consumer debt contacts under this brand are now managed by PRA Group UK. No independent review data for the brand.
Get free qualified debt advice first
Before making any payment decision or agreeing to a plan, speak to a free regulated debt adviser who can review your full situation.
Organise your budget before making any decisions
Before making any payment decisions about a debt, get free qualified debt advice from StepChange, National Debtline or Citizens Advice. Ask Fin can also help you understand your monthly income and outgoings more clearly — but is not a substitute for regulated debt advice. General guidance only.
Explore Ask Fin — £4.99/monthGeneral guidance tools only. Not regulated advice.
Answers are general guidance only. Rules and procedures may change. Always verify with the company or a qualified adviser.
Source URLs used in preparing this record
Date checked
2026-06-05
Next review due
Periodic review
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