Also known as: EOS Solutions UK
EOS Solutions UK plc is the UK arm of EOS Group, a large European debt management and debt purchasing business with operations across multiple countries. EOS buys portfolios of consumer and business debt from banks and other financial institutions and manages their recovery.
When EOS purchases a debt, it becomes the legal owner. If you receive correspondence from EOS Solutions UK, it means a debt you previously had with another company has been sold to or is being managed by EOS. The original lender is no longer involved.
EOS Solutions UK is regulated by the Financial Conduct Authority and must treat customers fairly, provide clear information about debts, and signpost customers to free debt advice services.
You have the right to ask for written details of any debt including the original creditor and account reference. If you dispute the debt, raise this in writing. If it is old, check whether it may be statute barred.
If you owe the debt and cannot pay in full, an affordable payment arrangement is usually possible. Free debt advice is available from StepChange on 0800 138 1111, National Debtline on 0808 808 4000, or Citizens Advice at no cost. EOS Solutions operates across Europe and has experience managing large debt portfolios in multiple markets. If you receive correspondence from EOS UK, the process for responding is similar to other debt purchasers — ask for full details, check the information, dispute if necessary, and seek free advice if anything is unclear. EOS must follow FCA rules and must treat you fairly throughout. If you believe you are not being treated properly, the FCA consumer helpline can provide guidance. Free debt advice is always available from StepChange on 0800 138 1111, National Debtline on 0808 808 4000, or Citizens Advice at no cost to you.
Quick summary
Always verify this information directly with the company, the FCA Register and Companies House before relying on it.
Free regulated debt advice — start here
If you are struggling with debt, arrears, or feel under pressure to pay, contact a free regulated debt advice service before taking any action. These services are confidential and free to use.
These are general questions that may be relevant to your situation. They are not personalised advice.
Always use contact details from EOS Solutions UK Plc’s official website ↗ or the FCA Register — not from unexpected letters or messages.
Main products and services
Debt purchase (buying portfolios of non-performing loans from banks, utilities, credit card companies); debt collection (fiduciary collection on behalf of creditors); international debt recovery; professional arrears management; recovery services; business process outsourcing
Trading names and group notes
EOS Group parent is headquartered in Hamburg, Germany and is majority-owned by Otto Group. EOS Group operates in 26 countries. EOS Solutions UK Plc (01070670) was previously Logic Group PLC (a UK-listed technology company until 2006). The current EOS debt business has operated from Warrington. A separate trading address is noted at 2 Birchwood Office Park, Crab Lane, Warrington, WA2 0XS on some debt advisory sources.Review scores are third-party public indicators only. They are not proof of FCA compliance, product quality, or suitability for your circumstances.
Trustpilot
Not verified (EOS UK-specific Trustpilot profile shows very limited UK reviews; German EOS profile has approximately 450 reviews with predominantly negative sentiment)
Not verified (UK-specific profile unclear) reviews
Other review sources
Smart Money People debt collection profile active. Resolver.co.uk complaints profile active. IVA-advice.co and debt advisory sites carry detailed consumer-facing information.
Overall public sentiment
Predominantly negative in consumer-facing reviews. Common complaints include: failure to respond to GDPR data requests, sending threatening letters, difficulty obtaining written evidence of debt ownership, long delays in complaint responses (up to 4 months), and aggressive contact practices. Some consumers report distress and mental health impacts. EOS's business model as a debt purchaser means consumers often did not choose to deal with them. Regulatory compliance profile: FCA-authorised and CSA member, but consumer sentiment is strongly negative, consistent with the debt collection sector generally.
Get free qualified debt advice first
Before making any payment decision or agreeing to a plan, speak to a free regulated debt adviser who can review your full situation.
Organise your budget before making any decisions
Before making any payment decisions about a debt, get free qualified debt advice from StepChange, National Debtline or Citizens Advice. Ask Fin can also help you understand your monthly income and outgoings more clearly — but is not a substitute for regulated debt advice. General guidance only.
Explore Ask Fin — £4.99/monthGeneral guidance tools only. Not regulated advice.
Answers are general guidance only. Rules and procedures may change. Always verify with the company or a qualified adviser.
Source URLs used in preparing this record
Date checked
2026-06-05
Next review due
Periodic review
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