Also known as: Virgin Money; Clydesdale Bank; Yorkshire Bank
Virgin Money UK was a UK retail bank that operated under the Virgin Money brand. It offered current accounts, savings accounts, mortgages, credit cards, and personal loans to personal and business customers across the UK.
In October 2024, Virgin Money UK was acquired by Nationwide Building Society. The banking business has since been transferred to Nationwide. As a result, Virgin Money UK no longer operates as an independent bank. Customers who held products with Virgin Money have had their accounts and products moved to or managed by Nationwide.
If you previously held an account, mortgage, credit card, or loan with Virgin Money and need to discuss it, you should now contact Nationwide directly. Nationwide's customer service details are available on their website at nationwide.co.uk. Virgin Money credit cards and some other products may continue to operate under the Virgin Money brand for a period during the transition.
If you have received any letters or communications from Virgin Money or Nationwide about changes to your account, it is important to read these carefully. They will explain what is happening to your specific product and what, if anything, you need to do.
If you are struggling with a debt or repayment that was previously with Virgin Money, free help is available from StepChange on 0800 138 1111 or National Debtline on 0808 808 4000. Both services are free, confidential, and can help you work through your options regardless of which company now holds your debt.
Quick summary
Always verify this information directly with the company, the FCA Register and Companies House before relying on it.
These are general questions that may be relevant to your situation. They are not personalised advice.
Always use contact details from Virgin Money UK PLC’s official website ↗ or the FCA Register — not from unexpected letters or messages.
Main products and services
Personal current accounts; savings accounts; mortgages; credit cards; business banking — all transferred to Nationwide Building Society from 2 April 2026
Trading names and group notes
Acquisition history: CYBG plc acquired Virgin Money Holdings 2018; Nationwide Building Society acquired Virgin Money UK PLC October 2024; Part VII transfer completed 2 April 2026. Post-transfer, all Virgin Money and Clydesdale Bank accounts/mortgages are legally held with Nationwide Building Society. Virgin Money UK PLC (09595911) remains as a shell/holding entity. Clydesdale Bank PLC (SC001111) also transferred.Review scores are third-party public indicators only. They are not proof of FCA compliance, product quality, or suitability for your circumstances.
Trustpilot
3.2
13000 reviews
Other review sources
Smart Money People: 3.5/5; FSCS protection now under Nationwide Building Society (FRN 106078); Which? coverage of transition; customers redirected to nationwide.co.uk for ongoing services
Overall public sentiment
Average on Trustpilot (3.2/5). Significant volume of recent reviews relate to the transition to Nationwide, with mixed sentiment. Historic reviews reflect dissatisfaction with Virgin Money service; more recent reviews comment on transition experience. Banking business now fully operated under Nationwide.
Review sources
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Source URLs used in preparing this record
Date checked
2026-06-05
Next review due
Periodic review
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