Skip to main content
Lender DetailsBarclays Bank UK PLC
Bank

Barclays Bank UK PLC

Also known as: Barclays; Barclaycard

Barclays Bank UK PLC is one of the largest retail banks in the United Kingdom. It is the ring-fenced UK retail and business banking arm of Barclays PLC, one of the country's Big Four banks.

For personal customers, Barclays offers current accounts, savings accounts, mortgages, personal loans, and credit cards through its Barclaycard brand. Business customers can access business current accounts, lending, and financial support. The bank also provides investment and wealth management services for those with larger sums to manage.

Barclays operates one of the biggest branch and ATM networks in the UK, though it has reduced its branch presence significantly over the past decade. The Barclays app and online banking platform are widely used, with high ratings on both the Apple App Store and Google Play. Barclaycard is one of the UK's most recognised credit card brands, offering a range of cards with varying interest rates, reward programmes, and credit limits.

If you have an account, loan, or credit card with Barclays and have a concern, you can contact their customer service team by phone or through the app. Their registered address is 1 Churchill Place, London, E14 5HP. Barclays is authorised by the Prudential Regulation Authority and regulated by both the PRA and the Financial Conduct Authority. Your eligible deposits with Barclays are protected up to £85,000 per person under the Financial Services Compensation Scheme.

If you have a dispute you cannot resolve with Barclays directly, you may be able to refer it to the Financial Ombudsman Service after you have completed their complaints process. Free debt advice is available from StepChange and National Debtline if you are struggling with any Barclays product.

Quick summary

Company typeBank
Trading namesBarclays; Barclaycard
FCA Firm Ref (FRN)759676
FCA statusAuthorised — PRA-regulated
Companies House no.09740322
Company statusActive
Parent companyBarclays PLC
Date last checked2026-06-05

Always verify this information directly with the company, the FCA Register and Companies House before relying on it.

General guidance only. Information on this page is for general reference. Ask Fin does not provide regulated financial, debt, legal or tax advice. Fields marked “Not verified” have not been independently confirmed.

Why someone might search for Barclays Bank UK PLC

Current account query
Credit card issue
Loan repayment
Mortgage concern
Savings question
Account access problem
Suspected scam or clone firm
Making a complaint

Before you contact Barclays Bank UK PLC

  • 1Check the company name and any trading names carefully.
  • 2Verify the company on the FCA Register at register.fca.org.uk before sharing personal or financial details.
  • 3Check the Companies House record if relevant.
  • 4Do not share payment card or bank details unless you are certain you are dealing with the real company.
  • 5Keep copies of all letters, emails, screenshots and payment records.
  • 6If you are unsure or under financial pressure, get free debt advice before taking action.

Questions worth asking

These are general questions that may be relevant to your situation. They are not personalised advice.

  • ?What is my current balance and how is interest calculated?
  • ?What are my repayment options?
  • ?Can I have a full statement of account?
  • ?What happens if I miss a payment?
  • ?How do I make a formal complaint?
  • ?Has my account been passed to or sold to a third party?
  • ?Are there any payment support or breathing space options available?

Contact details

Phone0345 734 5345
EmailNot verified
Registered address1 Churchill Place, London, E14 5HP

Always use contact details from Barclays Bank UK PLC’s official website ↗ or the FCA Register — not from unexpected letters or messages.

Regulatory and company information

FCA Firm Reference Number759676
FCA statusAuthorised — PRA-regulated. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Companies House number09740322
Company statusActive
Parent companyBarclays PLC

Useful official links

What they do

Main products and services

Personal current accounts; savings accounts; mortgages; personal loans; credit cards (Barclaycard); business banking; wealth management; investment products

Trading names and group notes

Subsidiary of Barclays PLC (listed LSE/NYSE). Barclays PLC also owns Barclays Bank PLC (FRN 122702) for investment banking. Barclaycard is a trading name used for credit card products. Group is one of the UK's Big Four banks.

Reviews and public sentiment

Review scores are third-party public indicators only. They are not proof of FCA compliance, product quality, or suitability for your circumstances.

Trustpilot

4.1

21171 reviews

App Store

4.7

Google Play

4.6

Other review sources

Smart Money People: 3.9/5; Which? Customer Score: 54%; ranked ~40 of 48 on UK bank Trustpilot listings; FSCS protected deposits up to £85,000

Overall public sentiment

Mixed. Main Trustpilot page rates 4.1/5 (Great) but alternative Trustpilot profiles (bank.barclays.co.uk) rate 2.6/5. Customers praise security responsiveness and long-term reliability. Complaints centre on customer service gaps, payment delays, and branch closures.

Want to feel clearer before you contact a lender?

Use Ask Fin to organise your budget, spot money leaks and understand your options before you contact a provider. General guidance only — not regulated financial advice.

Start with Ask Fin — £4.99/month

General guidance only. Not regulated financial advice.

Related Ask Fin tools

General guidance tools only. Not regulated advice.

Common questions about Barclays Bank UK PLC

Is Barclays Bank UK PLC FCA authorised?+
Verify on the FCA Register at register.fca.org.uk. The Ask Fin directory includes FCA Firm Reference Numbers (FRNs) where available. Always check official sources before relying on this information.
What products does Barclays Bank UK PLC offer?+
The Ask Fin listing for Barclays Bank UK PLC summarises their main products. For the most up-to-date and complete information, visit Barclays Bank UK PLC's official website.
How do I contact Barclays Bank UK PLC?+
Contact details including phone numbers, email and registered address are included on this page where verified. Always use contact details from the company's official website or the FCA Register.
How do I make a complaint to Barclays Bank UK PLC?+
Start with Barclays Bank UK PLC's formal complaints process. If unresolved within eight weeks, or if you receive a final response you disagree with, you may be able to refer the complaint to the Financial Ombudsman Service at financial-ombudsman.org.uk.
What should I do if I cannot afford repayments to Barclays Bank UK PLC?+
Contact Barclays Bank UK PLC as soon as possible to discuss your options. You may also want to get free, independent advice before contacting the lender. If you are struggling with payments or under financial pressure, free regulated debt advice is available from StepChange (0800 138 1111), National Debtline (0808 808 4000) and Citizens Advice (0800 144 8848).
Are my deposits with Barclays Bank UK PLC protected?+
UK banks authorised by the PRA are generally covered by the Financial Services Compensation Scheme (FSCS) up to £85,000 per eligible person. Verify on the FSCS website (fscs.org.uk) for the specific protection that applies to your account.
Where can I get free help if I am struggling financially?+
If you are struggling with payments or under financial pressure, free regulated debt advice is available from StepChange (0800 138 1111), National Debtline (0808 808 4000) and Citizens Advice (0800 144 8848).

Answers are general guidance only. Rules and procedures may change. Always verify with the company or a qualified adviser.

Related guides and resources

Sources and date checks

Other Bank companies

Spot an error on this page?

If you notice a wrong phone number, outdated FCA status, changed name or broken link, you can report it. We aim to verify and update the record as soon as possible.

Report an issue with this page →