Also known as: Barclays; Barclaycard
Barclays Bank UK PLC is one of the largest retail banks in the United Kingdom. It is the ring-fenced UK retail and business banking arm of Barclays PLC, one of the country's Big Four banks.
For personal customers, Barclays offers current accounts, savings accounts, mortgages, personal loans, and credit cards through its Barclaycard brand. Business customers can access business current accounts, lending, and financial support. The bank also provides investment and wealth management services for those with larger sums to manage.
Barclays operates one of the biggest branch and ATM networks in the UK, though it has reduced its branch presence significantly over the past decade. The Barclays app and online banking platform are widely used, with high ratings on both the Apple App Store and Google Play. Barclaycard is one of the UK's most recognised credit card brands, offering a range of cards with varying interest rates, reward programmes, and credit limits.
If you have an account, loan, or credit card with Barclays and have a concern, you can contact their customer service team by phone or through the app. Their registered address is 1 Churchill Place, London, E14 5HP. Barclays is authorised by the Prudential Regulation Authority and regulated by both the PRA and the Financial Conduct Authority. Your eligible deposits with Barclays are protected up to £85,000 per person under the Financial Services Compensation Scheme.
If you have a dispute you cannot resolve with Barclays directly, you may be able to refer it to the Financial Ombudsman Service after you have completed their complaints process. Free debt advice is available from StepChange and National Debtline if you are struggling with any Barclays product.
Quick summary
Always verify this information directly with the company, the FCA Register and Companies House before relying on it.
These are general questions that may be relevant to your situation. They are not personalised advice.
Always use contact details from Barclays Bank UK PLC’s official website ↗ or the FCA Register — not from unexpected letters or messages.
Main products and services
Personal current accounts; savings accounts; mortgages; personal loans; credit cards (Barclaycard); business banking; wealth management; investment products
Trading names and group notes
Subsidiary of Barclays PLC (listed LSE/NYSE). Barclays PLC also owns Barclays Bank PLC (FRN 122702) for investment banking. Barclaycard is a trading name used for credit card products. Group is one of the UK's Big Four banks.Review scores are third-party public indicators only. They are not proof of FCA compliance, product quality, or suitability for your circumstances.
Trustpilot
4.1
21171 reviews
App Store
4.7
Google Play
4.6
Other review sources
Smart Money People: 3.9/5; Which? Customer Score: 54%; ranked ~40 of 48 on UK bank Trustpilot listings; FSCS protected deposits up to £85,000
Overall public sentiment
Mixed. Main Trustpilot page rates 4.1/5 (Great) but alternative Trustpilot profiles (bank.barclays.co.uk) rate 2.6/5. Customers praise security responsiveness and long-term reliability. Complaints centre on customer service gaps, payment delays, and branch closures.
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Source URLs used in preparing this record
Date checked
2026-06-05
Next review due
Periodic review
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