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Lender DetailsOmni Capital Retail Finance Limited
Buy Now Pay Later

Omni Capital Retail Finance Limited

Also known as: Omni Capital Retail Finance; Omni Capital Finance

Omni Capital Retail Finance Limited is a UK provider of point-of-sale retail finance. It offers consumers the ability to spread the cost of purchases made at partner retailers over a number of months, typically with interest-free or low-interest options depending on the product chosen.

Omni Capital works through a network of retail and trade partners rather than offering products directly to the general public. Retailers and service providers integrate Omni Capital's finance into their checkout or sales process. Partner sectors have included healthcare and dental services, home improvements, and other consumer goods and services.

The company is part of the Novuna group (formerly Hitachi Capital / Mitsubishi HC Capital UK).

If you are considering a finance agreement through a retailer using Omni Capital, always check the full cost of credit including any interest or fees before signing, and make sure you can comfortably afford the repayments throughout the full term.

If you have an Omni Capital retail finance agreement and need to contact them, details are available on their website at omnicapitalretailfinance.co.uk. Omni Capital Retail Finance Limited is authorised and regulated by the Financial Conduct Authority.

If you are struggling with repayments on an Omni Capital agreement, contact their customer service team to discuss your situation. Free debt advice is available from StepChange on 0800 138 1111, National Debtline on 0808 808 4000, or Citizens Advice. These services are entirely free and confidential.

Quick summary

Company typeBuy Now Pay Later
Trading namesOmni Capital Retail Finance; Omni Capital Finance
FCA Firm Ref (FRN)722902
FCA statusAuthorised
Companies House no.07232938
Company statusActive
Parent companyCastle Trust Capital plc (backed by J.C. Flowers & Co.)
Date last checked2026-06-05

Always verify this information directly with the company, the FCA Register and Companies House before relying on it.

General guidance only. Information on this page is for general reference. Ask Fin does not provide regulated financial, debt, legal or tax advice. Fields marked “Not verified” have not been independently confirmed.

Why someone might search for Omni Capital Retail Finance Limited

Missed instalment
Refund or merchant dispute
Payment plan
Credit file impact
Complaint
Account query

Before you contact Omni Capital Retail Finance Limited

  • 1Check the company name and any trading names carefully.
  • 2Verify the company on the FCA Register at register.fca.org.uk before sharing personal or financial details.
  • 3Check the Companies House record if relevant.
  • 4Do not share payment card or bank details unless you are certain you are dealing with the real company.
  • 5Keep copies of all letters, emails, screenshots and payment records.
  • 6If you are unsure or under financial pressure, get free debt advice before taking action.

Questions worth asking

These are general questions that may be relevant to your situation. They are not personalised advice.

  • ?What happens if I miss a payment?
  • ?Will missed payments be reported to credit reference agencies?
  • ?How do refunds work if I return a product?
  • ?Who handles disputes — you or the retailer?
  • ?Can I pause payment while a dispute or refund is being processed?
  • ?What is your formal complaints process?

Contact details

PhoneNot verified
EmailNot verified
Registered address10 Norwich Street, London, EC4A 1BD
Customer contact addressNot verified (operational base: Basingstoke, UK)

Always use contact details from Omni Capital Retail Finance Limited’s official website ↗ or the FCA Register — not from unexpected letters or messages.

Regulatory and company information

FCA Firm Reference Number722902
FCA statusAuthorised
Companies House number07232938
Company statusActive
Parent companyCastle Trust Capital plc (backed by J.C. Flowers & Co.)

Useful official links

What they do

Main products and services

Point-of-sale retail finance; Interest-free and interest-bearing finance for specialist retailers; Finance for jewellery, home improvement, healthcare, and leisure sectors

Trading names and group notes

Acquired by Castle Trust Capital in 2017. Castle Trust Capital is backed by US private equity firm J.C. Flowers & Co.

Reviews and public sentiment

Review scores are third-party public indicators only. They are not proof of FCA compliance, product quality, or suitability for your circumstances.

Trustpilot

4.2

~625 reviews

Overall public sentiment

Generally positive. Customers appreciate accessible finance for specialist purchases. Most recent review dated April 2026 on Trustpilot.

Check whether repayments fit your budget

Use Ask Fin to check whether BNPL repayments fit within your monthly budget before taking on new commitments. General guidance only — not regulated financial advice.

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Related Ask Fin tools

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Common questions about Omni Capital Retail Finance Limited

What happens if I miss a payment with Omni Capital Retail Finance Limited?+
Contact Omni Capital Retail Finance Limited as soon as you realise you may miss a payment. Some BNPL providers allow payment plan adjustments. Missed payments may affect your credit file depending on your agreement. Check your terms and conditions carefully.
Will a missed payment with Omni Capital Retail Finance Limited affect my credit file?+
Whether a missed BNPL payment affects your credit file depends on Omni Capital Retail Finance Limited's credit reporting practices and your specific agreement. Check your terms or ask Omni Capital Retail Finance Limited directly.
How do refunds work if I return a product bought with Omni Capital Retail Finance Limited?+
For refunds, contact the retailer in the first instance. The refund process for BNPL products varies by provider and retailer. If you have a dispute, ask Omni Capital Retail Finance Limited to explain their dispute process in writing.
How do I complain about Omni Capital Retail Finance Limited?+
Use Omni Capital Retail Finance Limited's formal complaints process first. If unresolved, you may be able to refer the complaint to the Financial Ombudsman Service. Check whether Omni Capital Retail Finance Limited is FCA-authorised at register.fca.org.uk.
Is Omni Capital Retail Finance Limited regulated by the FCA?+
BNPL regulation in the UK is evolving. Some BNPL products are FCA-regulated and some are not, depending on the specific product. Always verify on the FCA Register at register.fca.org.uk and check your agreement for regulatory information.

Answers are general guidance only. Rules and procedures may change. Always verify with the company or a qualified adviser.

Related guides and resources

Sources and date checks

Source URLs used in preparing this record

Date checked

2026-06-05

Next review due

Periodic review

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