Skip to main content
Lender DetailsMoneyHelper
Debt AdviceFree government-backed guidance service

MoneyHelper

Also known as: MoneyHelper; Money and Pensions Service

MoneyHelper is a free, impartial money and pensions guidance service operated by the Money and Pensions Service (MaPS), a government-backed public body. It brings together the services previously provided by the Money Advice Service, the Pensions Advisory Service and Pension Wise.

MoneyHelper does not give regulated financial advice, but it provides clear, impartial guidance on budgeting, saving, borrowing, debt, pensions and benefits. It also operates a debt advice locator and a retirement planning tool.

If you are struggling with debt, MoneyHelper can signpost you to free regulated debt advice services. For pensions, its advisers can help you understand your options, though they will recommend speaking to a regulated financial adviser for complex matters.

MoneyHelper is free to use by phone (0800 138 7777), online at moneyhelper.org.uk, or via webchat. There is no charge for any of its services.

Quick summary

Company typeDebt Advice
Trading namesMoneyHelper; Money and Pensions Service
FCA Firm Ref (FRN)Not verified
FCA statusMoneyHelper is a government-backed money guidance service operated by the Money and Pensions Service (MaPS)
Companies House no.11287252
Company statusActive
Parent companyMoney and Pensions Service (MaPS) — a non-departmental public body sponsored by the Department for Work and Pensions
Date last checked2026-07-06

Always verify this information directly with the company, the FCA Register and Companies House before relying on it.

General guidance only. Information on this page is for general reference. Ask Fin does not provide regulated financial, debt, legal or tax advice. Fields marked “Not verified” have not been independently confirmed.

Free regulated debt advice — start here

If you are struggling with debt, arrears, or feel under pressure to pay, contact a free regulated debt advice service before taking any action. These services are confidential and free to use.

Why someone might search for MoneyHelper

Setting up a debt management plan
IVA or bankruptcy question
Breathing Space enquiry
Understanding debt options
Stopping creditor contact
Finding free regulated help

Before you contact MoneyHelper

  • 1Check the company name and any trading names carefully.
  • 2Verify the company on the FCA Register at register.fca.org.uk before sharing personal or financial details.
  • 3Check the Companies House record if relevant.
  • 4Do not share payment card or bank details unless you are certain you are dealing with the real company.
  • 5Keep copies of all letters, emails, screenshots and payment records.
  • 6If you are unsure or under financial pressure, get free debt advice before taking action.

Questions worth asking

These are general questions that may be relevant to your situation. They are not personalised advice.

  • ?What is my current balance or account status?
  • ?What are my repayment or payment options?
  • ?How do I make a formal complaint?
  • ?Is there a payment support or hardship team I can speak to?
  • ?Where can I find free independent advice about my situation?

Contact details

Phone0800 138 7777
EmailNot verified
Registered address120 Holborn, London, EC1N 2TD

Always use contact details from MoneyHelper’s official website ↗ or the FCA Register — not from unexpected letters or messages.

Regulatory and company information

FCA Firm Reference NumberNot verified
FCA statusMoneyHelper is a government-backed money guidance service operated by the Money and Pensions Service (MaPS). It is not an FCA-regulated advice firm — it provides free, impartial guidance, not regulated financial advice.
Companies House number11287252
Company statusActive
Parent companyMoney and Pensions Service (MaPS) — a non-departmental public body sponsored by the Department for Work and Pensions

Useful official links

What they do

Main products and services

Free impartial money and pensions guidance; debt help signposting; budgeting tools; benefit calculators; mortgage guidance; retirement planning information

Trading names and group notes

Previously known as the Money Advice Service. Merged with Pension Wise and the Pensions Advisory Service in 2019 under the Money and Pensions Service brand. The moneyhelper.org.uk website launched in 2021.

Reviews and public sentiment

Review scores are third-party public indicators only. They are not proof of FCA compliance, product quality, or suitability for your circumstances.

No review data available.

Other review sources

Government-backed service. Not independently reviewed on Trustpilot or Google as a commercial lender.

Overall public sentiment

MoneyHelper is widely cited as a trusted, free resource by debt charities, Citizens Advice and the FCA. It is not a commercial lender.

Get free qualified debt advice first

Before making any payment decision or agreeing to a plan, speak to a free regulated debt adviser who can review your full situation.

Organise your budget before making any decisions

Before making any payment decisions about a debt, get free qualified debt advice from StepChange, National Debtline or Citizens Advice. Ask Fin can also help you understand your monthly income and outgoings more clearly — but is not a substitute for regulated debt advice. General guidance only.

Explore Ask Fin — £4.99/month

Related Ask Fin tools

General guidance tools only. Not regulated advice.

Common questions about MoneyHelper

Is MoneyHelper FCA authorised?+
Check the FCA Register at register.fca.org.uk using the FCA Firm Reference Number (FRN) listed on this page. Always verify directly from official sources.
How do I contact MoneyHelper?+
Contact details are listed on this page where verified. Always use contact details from the company's official website or the FCA Register rather than details found in unexpected letters or texts.
How do I make a complaint to MoneyHelper?+
Start with the company's formal complaints process. If unresolved, the Financial Ombudsman Service (financial-ombudsman.org.uk) may be able to help, depending on the type of complaint.
What should I do if I cannot afford repayments?+
Contact the company as soon as possible. If you are struggling with payments or under financial pressure, free regulated debt advice is available from StepChange (0800 138 1111), National Debtline (0808 808 4000) and Citizens Advice (0800 144 8848).
Where can I get free help?+
If you are struggling with payments or under financial pressure, free regulated debt advice is available from StepChange (0800 138 1111), National Debtline (0808 808 4000) and Citizens Advice (0800 144 8848).

Answers are general guidance only. Rules and procedures may change. Always verify with the company or a qualified adviser.

Related guides and resources

Sources and date checks

Source URLs used in preparing this record

Date checked

2026-07-06

Next review due

Periodic review

Other Debt Advice companies

Spot an error on this page?

If you notice a wrong phone number, outdated FCA status, changed name or broken link, you can report it. We aim to verify and update the record as soon as possible.

Report an issue with this page →