Also known as: Metro Bank
Metro Bank plc is a UK high street bank founded in 2010. It was the first new high street bank to open in the UK in over 100 years and built its reputation on long opening hours, including weekends and bank holidays, and a welcoming in-branch experience.
Metro Bank offers current accounts, savings accounts, mortgages, personal loans, and business banking. It is primarily a branch-based bank, with stores in major towns and cities across England. It also offers online and mobile banking.
The bank went through a period of financial difficulty in 2023 following concerns about its capital position and was subject to a significant refinancing. It remains operational and authorised by the regulators. If you are a Metro Bank customer, your eligible deposits continue to be protected under the Financial Services Compensation Scheme.
If you have an account or loan with Metro Bank and need to contact them, branch addresses and a customer service number are available on their website. Their registered address is One Southampton Row, London, WC1B 5HA. Metro Bank plc is authorised by the Prudential Regulation Authority and regulated by both the PRA and the Financial Conduct Authority. Eligible deposits are protected up to £85,000 per person under the FSCS.
If you are struggling with a Metro Bank debt or finding it difficult to make repayments, speaking to the bank early gives you the most options. Free debt advice is available from StepChange and National Debtline.
Quick summary
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These are general questions that may be relevant to your situation. They are not personalised advice.
Always use contact details from Metro Bank PLC’s official website ↗ or the FCA Register — not from unexpected letters or messages.
Main products and services
Personal current accounts; savings accounts; mortgages; personal loans; business banking; commercial banking; 7-day branch banking
Trading names and group notes
Parent: Metro Bank Holdings PLC (14387040). £925m capital raise and refinancing completed October 2023 following share price collapse. Jaime Gilinski Bacal (via Spaldy Investments) holds a significant stake post-recapitalisation. FCA Final Notice issued 2024 (£16.7m fine, AML failures). Continues as independent entity as of June 2026.Review scores are third-party public indicators only. They are not proof of FCA compliance, product quality, or suitability for your circumstances.
Trustpilot
2.3
4764 reviews
App Store
4.5
Google Play
4.2
Other review sources
Smart Money People: 3.2/5; Which? Customer Score: 59%; FCA Final Notice 2024 (AML failures, £16.7m fine); FSCS protected deposits up to £85,000
Overall public sentiment
Below average on Trustpilot (2.3/5, Poor). Negative reviews cite account closures, poor customer service response, and concerns following 2023 financial difficulties. In-store/branch experience rated more positively. App store ratings moderately positive.
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Source URLs used in preparing this record
Date checked
2026-06-05
Next review due
Periodic review
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