Also known as: Ikano Bank; IKEA Financial Services (IKEA credit card/loan product)
Ikano Bank AB (publ) is a Swedish bank founded by the Kamprad family (founders of IKEA), operating a UK branch from Nottingham. In the UK, it provides the IKEA Family credit card, IKEA interest-free financing, savings accounts, and white-label retail finance for major brands. It is primarily regulated by Sweden's Finansinspektionen with UK FCA oversight.
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IKEA Family credit card, IKEA interest-free loan, savings accounts, store cards, retail finance partnerships (IKEA, Volkswagen, Audi, Skoda, Lindex, Hemtex, Shell, Preem)
Trading names and group notes
Ikano Bank AB is a Swedish public limited company (publ). The UK branch is registered at Companies House as an overseas company (BR016253 / FC031187). Parent is Ikano S.A. (Luxembourg), which is part of Ikano Group, the family-owned conglomerate of the Kamprad family. IKEA itself is a separate group; Ikano was carved out of IKEA in 1988.Review scores are third-party public indicators only. They are not proof of FCA compliance, product quality, or suitability for your circumstances.
Trustpilot
2.3–2.6 (rated 'Poor')
Approx. 1,173 reviews
Other review and social proof
Trustpilot: 2.3–2.6/5 from ~1,173 reviews — rated 'Poor'; Negative reviews cite poor customer service, communication failures, operational issues; Google Play: Ikano Bank Secure App (com.entersekt.authapp.ikano) and IKEA Financial Services app (com.ikano.pay.mobile); ICO registration: Z8703645; Finance & Leasing Association member: fla.org.uk/about-us/members-directory/ikano-bank-uk; CompareBanks profile: comparebanks.co.uk/bank/ikano-bank
Overall public sentiment
Ikano Bank UK receives poor public ratings on Trustpilot (2.3–2.6/5), with reviewers citing problems with customer service quality, communication, and operational processes. As a niche bank focused on white-label retail finance partnerships (particularly IKEA), its retail banking profile is less prominent than mainstream UK banks.
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