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Lender DetailsIkano Bank AB (publ) — UK Branch
Bank

Ikano Bank AB (publ) — UK Branch

Also known as: Ikano Bank; IKEA Financial Services (IKEA credit card/loan product)

Ikano Bank is a Swedish bank that operates a UK branch offering consumer finance products. It is part of the Ikano Group, which has connections to the IKEA founding family, though it is a fully separate commercial entity from IKEA the retailer.

In the UK, Ikano Bank has provided credit products including credit cards and retail finance. It has been known for its partnership with IKEA, offering an IKEA credit card and in-store finance options for IKEA purchases. Through this partnership, customers can spread the cost of IKEA purchases and earn loyalty points.

Ikano Bank also provides other financial services across Europe, including savings products and loans in other markets, though its UK product range has been more focused on consumer credit.

Because Ikano Bank operates as a UK branch of a Swedish bank, its regulatory status in the UK differs from a fully UK-incorporated bank. It is regulated in the UK by the Financial Conduct Authority for consumer credit activities. Deposits held with Ikano Bank UK may be subject to different protection arrangements than deposits held at a UK-chartered bank, so it is worth checking the FSCS position directly.

If you hold an Ikano Bank credit product and need to contact them, details are available on their website at ikano.co.uk. You can also verify their FCA registration at register.fca.org.uk.

If you are struggling with repayments on any Ikano Bank product, contact their customer service team. Free debt advice is available from StepChange on 0800 138 1111 or National Debtline on 0808 808 4000 at no cost.

Quick summary

Company typeBank
Trading namesIkano Bank; IKEA Financial Services (IKEA credit card/loan product)
FCA Firm Ref (FRN)409120
FCA statusAuthorised
Companies House no.BR016253 (UK branch registration); FC031187 (overseas company registration at Companies House)
Company statusActive (UK branch opened 9 November 2012)
Parent companyIkano Group (owned by Ikano S.A., Luxembourg); Ikano Group founded by Ingvar Kamprad (IKEA founder) in 1988. Ikano Bank AB is incorporated in Sweden and regulated primarily by the Swedish Financial Supervisory Authority (Finansinspektionen).
Official websitehttps://ikano.co.uk
Date last checked2026-06-05

Always verify this information directly with the company, the FCA Register and Companies House before relying on it.

General guidance only. Information on this page is for general reference. Ask Fin does not provide regulated financial, debt, legal or tax advice. Fields marked “Not verified” have not been independently confirmed.

Why someone might search for Ikano Bank AB (publ) — UK Branch

Current account query
Credit card issue
Loan repayment
Mortgage concern
Savings question
Account access problem
Suspected scam or clone firm
Making a complaint

Before you contact Ikano Bank AB (publ) — UK Branch

  • 1Check the company name and any trading names carefully.
  • 2Verify the company on the FCA Register at register.fca.org.uk before sharing personal or financial details.
  • 3Check the Companies House record if relevant.
  • 4Do not share payment card or bank details unless you are certain you are dealing with the real company.
  • 5Keep copies of all letters, emails, screenshots and payment records.
  • 6If you are unsure or under financial pressure, get free debt advice before taking action.

Questions worth asking

These are general questions that may be relevant to your situation. They are not personalised advice.

  • ?What is my current balance and how is interest calculated?
  • ?What are my repayment options?
  • ?Can I have a full statement of account?
  • ?What happens if I miss a payment?
  • ?How do I make a formal complaint?
  • ?Has my account been passed to or sold to a third party?
  • ?Are there any payment support or breathing space options available?

Contact details

PhoneNot verified
EmailNot verified
Registered addressWaterfront House, Waterfront Plaza, Station Street, Nottingham, NG2 3DQ (UK branch registered address)
Customer contact addressWaterfront House, Waterfront Plaza, Station Street, Nottingham, NG2 3DQ

Always use contact details from Ikano Bank AB (publ) — UK Branch’s official website ↗ or the FCA Register — not from unexpected letters or messages.

Regulatory and company information

FCA Firm Reference Number409120
FCA statusAuthorised
Companies House numberBR016253 (UK branch registration); FC031187 (overseas company registration at Companies House)
Company statusActive (UK branch opened 9 November 2012)
Parent companyIkano Group (owned by Ikano S.A., Luxembourg); Ikano Group founded by Ingvar Kamprad (IKEA founder) in 1988. Ikano Bank AB is incorporated in Sweden and regulated primarily by the Swedish Financial Supervisory Authority (Finansinspektionen).

Useful official links

What they do

Main products and services

IKEA Family credit card, IKEA interest-free loan, savings accounts, store cards, retail finance partnerships (IKEA, Volkswagen, Audi, Skoda, Lindex, Hemtex, Shell, Preem)

Trading names and group notes

Ikano Bank AB is a Swedish public limited company (publ). The UK branch is registered at Companies House as an overseas company (BR016253 / FC031187). Parent is Ikano S.A. (Luxembourg), which is part of Ikano Group, the family-owned conglomerate of the Kamprad family. IKEA itself is a separate group; Ikano was carved out of IKEA in 1988.

Reviews and public sentiment

Review scores are third-party public indicators only. They are not proof of FCA compliance, product quality, or suitability for your circumstances.

Trustpilot

2.3–2.6 (rated 'Poor')

Approx. 1,173 reviews

Other review sources

Trustpilot: 2.3–2.6/5 from ~1,173 reviews — rated 'Poor'; Negative reviews cite poor customer service, communication failures, operational issues; Google Play: Ikano Bank Secure App (com.entersekt.authapp.ikano) and IKEA Financial Services app (com.ikano.pay.mobile); ICO registration: Z8703645; Finance & Leasing Association member: fla.org.uk/about-us/members-directory/ikano-bank-uk; CompareBanks profile: comparebanks.co.uk/bank/ikano-bank

Overall public sentiment

Ikano Bank UK receives poor public ratings on Trustpilot (2.3–2.6/5), with reviewers citing problems with customer service quality, communication, and operational processes. As a niche bank focused on white-label retail finance partnerships (particularly IKEA), its retail banking profile is less prominent than mainstream UK banks.

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Common questions about Ikano Bank AB (publ) — UK Branch

Is Ikano Bank AB (publ) — UK Branch FCA authorised?+
Verify on the FCA Register at register.fca.org.uk. The Ask Fin directory includes FCA Firm Reference Numbers (FRNs) where available. Always check official sources before relying on this information.
What products does Ikano Bank AB (publ) — UK Branch offer?+
The Ask Fin listing for Ikano Bank AB (publ) — UK Branch summarises their main products. For the most up-to-date and complete information, visit Ikano Bank AB (publ) — UK Branch's official website.
How do I contact Ikano Bank AB (publ) — UK Branch?+
Contact details including phone numbers, email and registered address are included on this page where verified. Always use contact details from the company's official website or the FCA Register.
How do I make a complaint to Ikano Bank AB (publ) — UK Branch?+
Start with Ikano Bank AB (publ) — UK Branch's formal complaints process. If unresolved within eight weeks, or if you receive a final response you disagree with, you may be able to refer the complaint to the Financial Ombudsman Service at financial-ombudsman.org.uk.
What should I do if I cannot afford repayments to Ikano Bank AB (publ) — UK Branch?+
Contact Ikano Bank AB (publ) — UK Branch as soon as possible to discuss your options. You may also want to get free, independent advice before contacting the lender. If you are struggling with payments or under financial pressure, free regulated debt advice is available from StepChange (0800 138 1111), National Debtline (0808 808 4000) and Citizens Advice (0800 144 8848).
Are my deposits with Ikano Bank AB (publ) — UK Branch protected?+
UK banks authorised by the PRA are generally covered by the Financial Services Compensation Scheme (FSCS) up to £85,000 per eligible person. Verify on the FSCS website (fscs.org.uk) for the specific protection that applies to your account.
Where can I get free help if I am struggling financially?+
If you are struggling with payments or under financial pressure, free regulated debt advice is available from StepChange (0800 138 1111), National Debtline (0808 808 4000) and Citizens Advice (0800 144 8848).

Answers are general guidance only. Rules and procedures may change. Always verify with the company or a qualified adviser.

Related guides and resources

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