Also known as: Ikano Bank; IKEA Financial Services (IKEA credit card/loan product)
Ikano Bank is a Swedish bank that operates a UK branch offering consumer finance products. It is part of the Ikano Group, which has connections to the IKEA founding family, though it is a fully separate commercial entity from IKEA the retailer.
In the UK, Ikano Bank has provided credit products including credit cards and retail finance. It has been known for its partnership with IKEA, offering an IKEA credit card and in-store finance options for IKEA purchases. Through this partnership, customers can spread the cost of IKEA purchases and earn loyalty points.
Ikano Bank also provides other financial services across Europe, including savings products and loans in other markets, though its UK product range has been more focused on consumer credit.
Because Ikano Bank operates as a UK branch of a Swedish bank, its regulatory status in the UK differs from a fully UK-incorporated bank. It is regulated in the UK by the Financial Conduct Authority for consumer credit activities. Deposits held with Ikano Bank UK may be subject to different protection arrangements than deposits held at a UK-chartered bank, so it is worth checking the FSCS position directly.
If you hold an Ikano Bank credit product and need to contact them, details are available on their website at ikano.co.uk. You can also verify their FCA registration at register.fca.org.uk.
If you are struggling with repayments on any Ikano Bank product, contact their customer service team. Free debt advice is available from StepChange on 0800 138 1111 or National Debtline on 0808 808 4000 at no cost.
Quick summary
Always verify this information directly with the company, the FCA Register and Companies House before relying on it.
These are general questions that may be relevant to your situation. They are not personalised advice.
Always use contact details from Ikano Bank AB (publ) — UK Branch’s official website ↗ or the FCA Register — not from unexpected letters or messages.
Main products and services
IKEA Family credit card, IKEA interest-free loan, savings accounts, store cards, retail finance partnerships (IKEA, Volkswagen, Audi, Skoda, Lindex, Hemtex, Shell, Preem)
Trading names and group notes
Ikano Bank AB is a Swedish public limited company (publ). The UK branch is registered at Companies House as an overseas company (BR016253 / FC031187). Parent is Ikano S.A. (Luxembourg), which is part of Ikano Group, the family-owned conglomerate of the Kamprad family. IKEA itself is a separate group; Ikano was carved out of IKEA in 1988.Review scores are third-party public indicators only. They are not proof of FCA compliance, product quality, or suitability for your circumstances.
Trustpilot
2.3–2.6 (rated 'Poor')
Approx. 1,173 reviews
Other review sources
Trustpilot: 2.3–2.6/5 from ~1,173 reviews — rated 'Poor'; Negative reviews cite poor customer service, communication failures, operational issues; Google Play: Ikano Bank Secure App (com.entersekt.authapp.ikano) and IKEA Financial Services app (com.ikano.pay.mobile); ICO registration: Z8703645; Finance & Leasing Association member: fla.org.uk/about-us/members-directory/ikano-bank-uk; CompareBanks profile: comparebanks.co.uk/bank/ikano-bank
Overall public sentiment
Ikano Bank UK receives poor public ratings on Trustpilot (2.3–2.6/5), with reviewers citing problems with customer service quality, communication, and operational processes. As a niche bank focused on white-label retail finance partnerships (particularly IKEA), its retail banking profile is less prominent than mainstream UK banks.
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Source URLs used in preparing this record
Date checked
2026-06-05
Next review due
Periodic review
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